REAL-TIME AGENT REPORTS

Add buyers and vendors to the account to increase your business network.

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Call optimisation
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high-end analytics
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easy scaling
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WHAT IS A REAL-TIME AGENT REPORT?

The person who registers an online account at Dialics becomes the manager of this account, and all the detailed analytical data is available to this person at any time. The manager can add agents, buyers, and vendors. They buy or sell the leads generated by their own advertising campaigns. The manager of the account monitors the performance of the campaigns, analyzes the percentage of taken and missed calls, compares the costs per lead, etc. The manager can download the analytics in the form of an Excel report and share it with potential partners and clients. Consequently, the Dialics account transforms into a virtual office for a network of agents and may be seen as a ready-made and completely functional ad campaign monitoring business.

WHAT ARE THE BENEFITS OF REAL-TIME AGENT REPORTS?

Budget control

Observe the agents' expenses and commissions. The number of incoming calls that are handled, ignored, or repeated, as well as the cost of each call, are all reflected in real-time analytics.

Detailed data

Analyze the information from the reports to get valuable insights on how to enhance campaign effectiveness and accelerate goal achievement.

Call recording

Listen to the performance of the agents on the phone, solve disputes, and assess the staff. If required, use the recordings as case studies for soft skills training.

In-Depth Agent Analytics

The call log securely stores the information on all incoming calls. It identifies the precise advertisement that caused the call and includes details on the callers, their location, and Google inquiries. Thus, the most effective campaign may be determined while the ineffective ones are optimized or turned off. Additionally, the statistics show the activities occurring throughout the conversation. The manager sees if the call was taken or missed, which of the agents responded, and if the call was converted. The call recordings are also stored in the call log, allowing agents to get back to them later if needed. Agent analytics enables managers to improve the performance of the marketing strategy and increase revenues.

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