What is Call Recording Software?
Call recording software is a powerful tool for business allowing you to record conversations with leads who have dialed your business phone number from an ad. These recordings are securely stored in your Dialics online account, easily accessible for managers. Call recording software is typically used for quality assurance, training, compliance, and legal purposes. It enables businesses to review and analyze customer interactions, evaluate staff performance, gain insights, resolve disputes, and improve customer service.
Benefits of Call Recording Service
Enable call recording when it is needed and disable it in case a caller shares some sensitive information. Keep the records safely in the call log, ensuring only a registered manager of the account has access to them. Listen to the recordings any time to fish out the most frequent keywords and get honest callers’ feedback about your product or service.
Assess your staff’s performance by listening to the way they interact with leads. Arrange soft skills training sessions for the agents if it is necessary and use real case studies from the call recordings to demonstrate perfect interaction with callers.
Various situations might happen on the phone. It might be difficult to spot the reason for the customer’s irritation. With the option of call recording turned on, all controversial situations will be easily resolved. Penalties won't be imposed on your personnel, and clients will appreciate the high level of service.
How does call recording work?
When you create campaigns in the settings of your online Dialics account, you can choose to enable or disable a call recording function. If the option is on, you will receive a recording of each inbound call into the call log together with other analytical data regarding this call. The recording is stored in the call log and can be accessed only by the account manager. If you do not need to record calls, you only need to switch off this feature. Call recording regulations vary in different countries, so make sure you are aware of the requirements in your location. This is especially important if you deal with sensitive information, such as credit card numbers or health issues.
Set Up Call Recording for Your Business with Just a Few Clicks
Register an account on Dialics.com.
Create destinations for the purchased virtual numbers.
Create campaigns, specify their names, choose destinations, and enable a recording option.
Capture Every Interaction
Have questions about the application or suggestions for cooperation? Please, contact us.
How does call recording software for businesses work?
A manager of the account can enable the feature of call recording, and the calls will be recorded and saved in the account. It is important to comply with the regulations regarding saving and storing sensitive personal information. According to the most typical criteria, you must warn the caller that the call is being recorded for evaluation purposes. The inbound calls are stored safely on the call recording platform for further analysis.
What are the benefits of using call recording software?
First of all, call recording is used for staff evaluation. It is easy to listen to agents and implement mentoring and coaching programs for training new employees. Real conversations with leads can be used as training case studies. Second, call recordings provide sales and marketing managers with insights regarding the most widely used keywords and the general perception of the product. Clients are willing to share their feedback about logistics, client service, and product satisfaction over the phone.
How do I set up call recording software in Dialics?
The settings are customized in the “Campaigns” menu item by clicking on the checkbox.
Does Dialics record all calls? How can I stop recording a call?
If the feature is enabled, the calls are recorded, and the recordings are stored in the account. To stop recording a call, the manager of the account has to disable the option.
What factors should I consider when selecting call recording software?
The choice of a suitable tool for recording calls depends on the goals you wish to achieve. The most common requirements for call recording software are its scalability, user friendliness, and security of storage. Additional features may include sorting and grouping, call tagging, dashboards, and others.
How much does call recording software cost?
Call recording is included in the functionality of the Dialics platform. Users pay for the purchased virtual phone numbers and minutes of calls. Please read the information on the pricing page.
How can I listen to old call recordings?
You just need to find a recording in the call log and click on it. The search process is facilitated with grouping and sorting possibilities.
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