WHAT IS CALL FORWARDING SYSTEM
Call forwarding from Dialics ensures your customers are always able to connect with your business. With smart optimization, you can set up destinations for inbound calls to deskphones, personal cell phones, or any other device. Modern business tendencies, such as remote work or a home office, will not prevent your staff from taking important calls at any time. The feature makes your team accessible 24 hours a day. Employees can switch shifts and set a convenient workload without disrupting corporate processes thanks to time restrictions and scheduling.
BENEFITS OF USING CALL FORWARDING?
Customize destinations for the inbound calls so you don’t miss a single call. Arrange shifts for the employees to make sure there is always someone available on the phone. If round-the-clock service is inconvenient for your business, forward calls to voice messages or call back requests.
With an opportunity to set destinations for the inbound calls and add schedules for them, your staff may work in shifts, providing themselves with quality rest or an opportunity to deal with some other tasks.
Purchase virtual phone lines with local area codes and route them to your workplace if you want to accept calls from other places. Customers may be more likely to contact you if your company appears more "local" to them.
How does call forwarding work?
After registering your account at Dialics, you can purchase virtual phone numbers, create advertising campaigns, and set destinations for them. You can choose several destinations and set time frames when agents will be available to process the call. The data about who answered the call and for what reason, as well as the outcome of the call, is reflected in the call log in real time. Therefore, an account manager sees all the information regarding the performance of the agents.
Combine call routing with other features to receive a powerful system for managing advertising campaigns.
Connect callers with competent experts at a convenient time. Set destinations according to staff's working hours and allow a call-back option in case of busy lines.
Listen to the call recordings to assess the staff, solve disputes, and gain a deeper understanding of your target market.
Capture Every Interaction
Have questions about the application or suggestions for cooperation? Please, contact us.
How many phone numbers can I use for call forwarding?
Dialics does not set restrictions on the number. It depends on how many virtual phone numbers you have purchased.
What numbers can I forward calls to?
You can forward calls to local, mobile, toll-free, or international phone numbers.
How do I activate call forwarding?
You specify the destinations in the campaign settings after you register an account and purchase the numbers.
How much does call forwarding cost?
The call forwarding feature is included in the standard Dialics functionality.
How do I remove a number that I’ve added as a forwarding destination?
You can easily do it in the settings of the campaign.
What is the maximum amount of numbers you can have on your forwarding list?
There are no restrictions on the amount of numbers.
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