[{"data":1,"prerenderedAt":316},["ShallowReactive",2],{"sidebar-hc":3,"$fZzdebBC_heBd1N3Y5BNBtzXX2XQ2-sXDBsbRyAc5EqY":221},[4,23,43,174],{"id":5,"name":6,"url_name":7,"icon":8,"children":10,"posts":11},89,"Getting started","getting-started",{"svg":9},"\u003Csvg viewBox=\"0 0 44 44\" fill=\"none\" xmlns=\"http:\u002F\u002Fwww.w3.org\u002F2000\u002Fsvg\">\n\u003Cpath d=\"M14.666 12.8333C14.666 14.7783 15.4386 16.6435 16.8139 18.0188C18.1892 19.3941 20.0544 20.1667 21.9993 20.1667C23.9443 20.1667 25.8095 19.3941 27.1848 18.0188C28.5601 16.6435 29.3327 14.7783 29.3327 12.8333C29.3327 10.8884 28.5601 9.02315 27.1848 7.64788C25.8095 6.27262 23.9443 5.5 21.9993 5.5C20.0544 5.5 18.1892 6.27262 16.8139 7.64788C15.4386 9.02315 14.666 10.8884 14.666 12.8333Z\" stroke=\"#1C1D23\" stroke-width=\"2.5\" \u002F>\n\u003Cpath d=\"M11 38.5V34.8333C11 32.8884 11.7726 31.0232 13.1479 29.6479C14.5231 28.2726 16.3884 27.5 18.3333 27.5H23.8333\" stroke=\"#1C1D23\" stroke-width=\"2.5\" \u002F>\n\u003Cpath d=\"M38.4993 27.5H33.916C33.1867 27.5 32.4872 27.7897 31.9715 28.3055C31.4557 28.8212 31.166 29.5207 31.166 30.25C31.166 30.9793 31.4557 31.6788 31.9715 32.1945C32.4872 32.7103 33.1867 33 33.916 33H35.7493C36.4787 33 37.1782 33.2897 37.6939 33.8055C38.2096 34.3212 38.4993 35.0207 38.4993 35.75C38.4993 36.4793 38.2096 37.1788 37.6939 37.6945C37.1782 38.2103 36.4787 38.5 35.7493 38.5H31.166\" stroke=\"#684DB9\" stroke-width=\"2.5\" \u002F>\n\u003Cpath d=\"M34.834 38.4993V40.3327M34.834 25.666V27.4993\" stroke=\"#684DB9\" stroke-width=\"2.5\" \u002F>\n\u003C\u002Fsvg>",[],[12,14,17,20],{"title":6,"url_name":13},"get-started",{"title":15,"url_name":16},"Registration","registaration",{"title":18,"url_name":19},"Dialics Trial Version: Exploring the Full Potential of our Product","dialics-trial-version-exploring-the-full-potential-of-our-product",{"title":21,"url_name":22},"Verification Procedure","verification-procedure",{"id":24,"name":25,"url_name":26,"icon":27,"children":29,"posts":30},90,"Account settings","account-settings",{"svg":28},"\u003Csvg viewBox=\"0 0 44 44\" fill=\"none\" xmlns=\"http:\u002F\u002Fwww.w3.org\u002F2000\u002Fsvg\">\n\u003Cpath d=\"M11.3086 34.5572C11.7624 33.0469 12.6909 31.7232 13.9564 30.7823C15.2219 29.8414 16.757 29.3335 18.3339 29.334H25.6673C27.2462 29.3334 28.7832 29.8425 30.0496 30.7856C31.3161 31.7286 32.2443 33.0552 32.6963 34.5682\" stroke=\"#684DB9\" stroke-width=\"2.5\" \u002F>\n\u003Cpath d=\"M5.5 22C5.5 24.1668 5.92678 26.3124 6.75599 28.3143C7.58519 30.3161 8.80057 32.1351 10.3327 33.6673C11.8649 35.1994 13.6839 36.4148 15.6857 37.244C17.6876 38.0732 19.8332 38.5 22 38.5C24.1668 38.5 26.3124 38.0732 28.3143 37.244C30.3161 36.4148 32.1351 35.1994 33.6673 33.6673C35.1994 32.1351 36.4148 30.3161 37.244 28.3143C38.0732 26.3124 38.5 24.1668 38.5 22C38.5 19.8332 38.0732 17.6876 37.244 15.6857C36.4148 13.6839 35.1994 11.8649 33.6673 10.3327C32.1351 8.80057 30.3161 7.58519 28.3143 6.75599C26.3124 5.92679 24.1668 5.5 22 5.5C19.8332 5.5 17.6876 5.92679 15.6857 6.75599C13.6839 7.58519 11.8649 8.80057 10.3327 10.3327C8.80057 11.8649 7.58519 13.6839 6.75599 15.6857C5.92678 17.6876 5.5 19.8332 5.5 22Z\" stroke=\"#1C1D23\" stroke-width=\"2.5\" \u002F>\n\u003Cpath d=\"M16.5 18.334C16.5 19.7927 17.0795 21.1916 18.1109 22.2231C19.1424 23.2545 20.5413 23.834 22 23.834C23.4587 23.834 24.8576 23.2545 25.8891 22.2231C26.9205 21.1916 27.5 19.7927 27.5 18.334C27.5 16.8753 26.9205 15.4763 25.8891 14.4449C24.8576 13.4134 23.4587 12.834 22 12.834C20.5413 12.834 19.1424 13.4134 18.1109 14.4449C17.0795 15.4763 16.5 16.8753 16.5 18.334Z\" stroke=\"#684DB9\" stroke-width=\"2.5\" \u002F>\n\u003C\u002Fsvg>",[],[31,34,37,40],{"title":32,"url_name":33},"White Label","white-label",{"title":35,"url_name":36},"How to Manage Workspaces","how-to-manage-workspaces",{"title":38,"url_name":39},"Billing","billing",{"title":41,"url_name":42},"Security","security",{"id":44,"name":45,"url_name":46,"icon":47,"children":49,"posts":173},91,"Using Dialics","using-dialics",{"svg":48},"\u003Csvg viewBox=\"0 0 44 44\" fill=\"none\" xmlns=\"http:\u002F\u002Fwww.w3.org\u002F2000\u002Fsvg\">\n\u003Cpath d=\"M7.33398 23.834C10.603 24.2225 13.6462 25.6995 15.974 28.0273C18.3018 30.3551 19.7788 33.3983 20.1673 36.6673C21.7878 35.7331 23.1434 34.401 24.1057 32.797C25.0681 31.1931 25.6056 29.3702 25.6673 27.5007C28.7457 26.4177 31.4338 24.4463 33.3918 21.8357C35.3498 19.225 36.4897 16.0924 36.6673 12.834C36.6673 11.3753 36.0879 9.97635 35.0564 8.9449C34.025 7.91345 32.626 7.33398 31.1673 7.33398C27.9089 7.51165 24.7763 8.65154 22.1656 10.6095C19.555 12.5675 17.5836 15.2556 16.5007 18.334C14.6311 18.3957 12.8082 18.9332 11.2043 19.8956C9.6003 20.858 8.26823 22.2135 7.33398 23.834Z\" stroke=\"#1C1D23\" stroke-width=\"2.5\" \u002F>\n\u003Cpath d=\"M12.8324 25.666C10.9243 26.7432 9.38146 28.3657 8.40154 30.3256C7.42163 32.2854 7.04935 34.4932 7.33242 36.666C9.50522 36.9491 11.713 36.5768 13.6729 35.5969C15.6327 34.617 17.2552 33.0741 18.3324 31.166\" stroke=\"#1C1D23\" stroke-width=\"2.5\" \u002F>\n\u003Cpath d=\"M25.666 16.4993C25.666 16.9856 25.8592 17.4519 26.203 17.7957C26.5468 18.1395 27.0131 18.3327 27.4993 18.3327C27.9856 18.3327 28.4519 18.1395 28.7957 17.7957C29.1395 17.4519 29.3327 16.9856 29.3327 16.4993C29.3327 16.0131 29.1395 15.5468 28.7957 15.203C28.4519 14.8592 27.9856 14.666 27.4993 14.666C27.0131 14.666 26.5468 14.8592 26.203 15.203C25.8592 15.5468 25.666 16.0131 25.666 16.4993Z\" stroke=\"#684DB9\" stroke-width=\"2.5\" \u002F>\n\u003C\u002Fsvg>",[50,82,96,107,118,135,143,151,159],{"id":51,"name":52,"url_name":53,"posts":54},103,"Campaigns","campaigns",[55,58,61,64,67,70,73,76,79],{"title":56,"url_name":57},"Campaigns: Setting Up and Adjustment","campaigns-setting-up-and-adjustment",{"title":59,"url_name":60},"Campaign settings: Tracking Numbers section","campaign-settings-tracking-numbers-section",{"title":62,"url_name":63},"Campaign settings: Call Forwarding section","campaign-settings-call-forwarding-section",{"title":65,"url_name":66},"Advanced Campaign Settings","advanced-campaign-settings",{"title":68,"url_name":69},"Dynamic Number Insertion","dynamic-number-insertion",{"title":71,"url_name":72},"How to Install the PHP Snippet","how-to-install-the-php-snippet",{"title":74,"url_name":75},"How to Install the JavaScript Snippet","how-to-install-the-javascript-snippet",{"title":77,"url_name":78},"How to Use the Data Enrichment Functionality in Dialics","how-to-use-data-enrichment-functionality-in-dialics",{"title":80,"url_name":81},"Real-Time Bidding","real-time-bidding",{"id":83,"name":84,"url_name":85,"posts":86},101,"Numbers","numbers",[87,90,93],{"title":88,"url_name":89},"Numbers: Buying, Adding, and Adjusting","numbers-buying-adding-and-adjusting",{"title":91,"url_name":92},"Number Pools","number-pools",{"title":94,"url_name":95},"Blocked Numbers","blocked-numbers",{"id":97,"name":98,"url_name":99,"posts":100},98,"Buyers","buyers",[101,104],{"title":102,"url_name":103},"Buyers: Role Description","buyers-role-description",{"title":105,"url_name":106},"How to Set Up and Manage Buyers","how-to-set-up-and-manage-buyers",{"id":108,"name":109,"url_name":110,"posts":111},100,"Vendors","vendors",[112,115],{"title":113,"url_name":114},"Vendors: Role Description","vendors-role-description",{"title":116,"url_name":117},"How to Set Up and Manage Vendors","how-to-set-up-and-manage-vendors",{"id":119,"name":120,"url_name":121,"posts":122},99,"Destinations","destinations",[123,126,129,132],{"title":124,"url_name":125},"How to Set Up and Manage Destinations Effectively","how-to-set-up-and-manage-destinations-effectively",{"title":127,"url_name":128},"Manage Groups of Destinations","manage-groups-of-destinations",{"title":130,"url_name":131},"Ping Destination","ping-destination",{"title":133,"url_name":134},"Post Destinations","post-destinations",{"id":136,"name":137,"url_name":138,"posts":139},102,"Traffic Sources","traffic-sources",[140],{"title":141,"url_name":142},"Traffic Sources: Description and Optimization","traffic-sources-description-and-optimization",{"id":144,"name":145,"url_name":146,"posts":147},116,"Leads","leads",[148],{"title":149,"url_name":150},"How Leads Are Created and Managed in Dialics","how-leads-are-created-and-managed-in-dialics",{"id":152,"name":153,"url_name":154,"posts":155},158,"Call Flow","call-flow",[156],{"title":157,"url_name":158},"JS Param Modifier","js-param-modifier",{"id":160,"name":161,"url_name":162,"posts":163},159,"Disputes","disputes",[164,167,170],{"title":165,"url_name":166},"Call Disputes overview","call-disputes-overview",{"title":168,"url_name":169},"How to review and resolve call disputes as a Platform Manager","how-to-review-and-resolve-call-disputes-as-a-platform-manager",{"title":171,"url_name":172},"How to create and track a call dispute as a Buyer","how-to-create-and-track-a-call-dispute-as-a-buyer",[],{"id":175,"name":176,"url_name":177,"icon":178,"children":180,"posts":220},112,"Integrations","integrations",{"svg":179},"\u003Csvg viewBox=\"0 0 44 44\" fill=\"none\" xmlns=\"http:\u002F\u002Fwww.w3.org\u002F2000\u002Fsvg\">\n\u003Cpath d=\"M7.33398 33.0007C7.33398 33.9731 7.72029 34.9057 8.40793 35.5934C9.09556 36.281 10.0282 36.6673 11.0007 36.6673C11.9731 36.6673 12.9057 36.281 13.5934 35.5934C14.281 34.9057 14.6673 33.9731 14.6673 33.0007C14.6673 32.0282 14.281 31.0956 13.5934 30.4079C12.9057 29.7203 11.9731 29.334 11.0007 29.334C10.0282 29.334 9.09556 29.7203 8.40793 30.4079C7.72029 31.0956 7.33398 32.0282 7.33398 33.0007Z\" stroke=\"#1C1D23\" stroke-width=\"2.5\" \u002F>\n\u003Cpath d=\"M29.334 11.0007C29.334 11.9731 29.7203 12.9057 30.4079 13.5934C31.0956 14.281 32.0282 14.6673 33.0007 14.6673C33.9731 14.6673 34.9057 14.281 35.5934 13.5934C36.281 12.9057 36.6673 11.9731 36.6673 11.0007C36.6673 10.0282 36.281 9.09556 35.5934 8.40793C34.9057 7.72029 33.9731 7.33398 33.0007 7.33398C32.0282 7.33398 31.0956 7.72029 30.4079 8.40793C29.7203 9.09556 29.334 10.0282 29.334 11.0007Z\" stroke=\"#684DB9\" stroke-width=\"2.5\" \u002F>\n\u003Cpath d=\"M13.75 30.25L30.25 13.75\" stroke=\"#1C1D23\" stroke-width=\"2.5\" \u002F>\n\u003C\u002Fsvg>",[181,198,206,214],{"id":182,"name":183,"url_name":184,"posts":185},113,"Google Ads","google-ads",[186,189,192,195],{"title":187,"url_name":188},"How to Integrate Google Ads with Dialics","how-to-integrate-google-ads-with-dialics",{"title":190,"url_name":191},"Call Conversions in Google Ads","call-conversions-in-google-ads",{"title":193,"url_name":194},"How to set up conversions for your call only ads or call extensions","how-to-set-up-conversions-for-your-call-only-ads-or-call-extensions",{"title":196,"url_name":197},"How to setup conversions for Visitor Level Tracking","how-to-setup-conversions-for-visitor-level-tracking",{"id":199,"name":200,"url_name":201,"posts":202},157,"Facebook Ads","facebook-ad",[203],{"title":204,"url_name":205},"How to Integrate Facebook Ads with Dialics","how-to-integrate-facebook-ads-with-dialics",{"id":207,"name":208,"url_name":209,"posts":210},117,"Incoming Webhooks","incoming-webhooks",[211],{"title":212,"url_name":213},"Incoming Conversion Webhook and UUID Transmission in Dialics","incoming-conversion-webhook-and-uuid-transmission-in-dialics",{"id":215,"name":216,"url_name":217,"posts":218},118,"Outgoing WebHooks","outgoing-webhooks",[219],{"title":216,"url_name":217},[],{"id":222,"title":80,"url_name":81,"status":223,"link":224,"category":225,"breadcrumbs":228,"date":238,"updated_time":239,"content":240,"excerpt":241,"tables":242,"author":300,"comments":303,"helpful":304,"acf":302,"read_time":305,"thumbnail":306,"yoast_seo":311},6596,"publish","\u002Fhelp-center\u002Fusing-dialics\u002Freal-time-bidding\u002F",{"current_category":52,"current_category_slug":53,"current_category_id":51,"is_child_category":226,"category_list":227},true,[52,45],[229,233,236],{"level":230,"url":231,"name":232},1,"\u002Fhelp-center\u002F","Help Center",{"level":234,"url":235,"name":45},2,"\u002Fhelp-center\u002Fusing-dialics\u002F",{"level":237,"url":224,"name":80},3,"March 4, 2025","Updated 32 months ago","\u003Cp>\u003Cstrong>Real-Time Bidding (RTB) is a programmatic auction system for phone calls.\u003C\u002Fstrong> It allows businesses to \u003Cstrong>bid on inbound calls in real-time\u003C\u002Fstrong>, optimizing their call acquisition and maximizing profits.\u003C\u002Fp>\u003Cp> With RTB, calls are not assigned based on static rules. Instead, \u003Cstrong>each incoming call triggers an auction\u003C\u002Fstrong>, where different buyers bid to acquire the call. The system then \u003Cstrong>automatically determines the highest bid\u003C\u002Fstrong> and routes the call accordingly.\u003C\u002Fp>\u003Ch2 id=\"1-getting-started-with-rtb-configuration-1\">1. Getting Started with RTB Configuration\u003C\u002Fh2>\u003Ch3 id=\"navigating-to-rtb-settings-2\">Navigating to RTB Settings\u003C\u002Fh3>\u003Cp> To enable and configure RTB in your campaign:\u003C\u002Fp>\u003Col>\u003Cli>Go to \u003Cstrong>Campaigns\u003C\u002Fstrong> in the Sidebar.\u003C\u002Fli>\u003Cli>Select the campaign you want to configure and click \u003Cstrong>Edit\u003C\u002Fstrong>.\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2025\u002F02\u002Fimage.png\" alt=\"\" width=\"1385\" height=\"471\" class=\"alignnone size-full wp-image-6598\" data-image-size=\"extra-large\"\u002F>\u003C\u002Fp>\u003Col start=\"3\">\u003Cli>Open the \u003Cstrong>Real-Time Bidding\u003C\u002Fstrong> tab.\u003C\u002Fli>\u003C\u002Fol>\u003Cp> By default, RTB is \u003Cstrong>disabled\u003C\u002Fstrong>. To activate it, toggle the \u003Cstrong>Enable RTB\u003C\u002Fstrong> switch.\u003C\u002Fp>\u003Cp>\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2025\u002F02\u002Fimage-1.png\" alt=\"\" width=\"1846\" height=\"654\" class=\"alignnone size-full wp-image-6599\" data-image-size=\"extra-large\"\u002F>\u003C\u002Fp>\u003Ch3 id=\"choosing-between-buyer-and-reseller-modes-3\">Choosing Between Buyer and Reseller Modes\u003C\u002Fh3>\u003Cp> RTB can operate in two different modes:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cstrong>Buyer Mode\u003C\u002Fstrong>: You \u003Cstrong>bid on calls\u003C\u002Fstrong> and route them directly to your agents.\u003C\u002Fli>\u003Cli>\u003Cstrong>Reseller Mode\u003C\u002Fstrong>: You \u003Cstrong>receive calls from vendors\u003C\u002Fstrong> and resell them to the highest bidder.\u003C\u002Fli>\u003C\u002Ful>\u003Cp> Each campaign can have only one RTB configuration.\u003C\u002Fp>\u003Cp>\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2025\u002F02\u002Fimage-2.png\" alt=\"\" width=\"1938\" height=\"914\" class=\"alignnone size-full wp-image-6600\" data-image-size=\"extra-large\"\u002F>\u003C\u002Fp>\u003Cp> Note: Enabling RTB \u003Cstrong>does not restrict\u003C\u002Fstrong> the campaign to auction-based routing only. It retains its ability to \u003Cstrong>handle calls normally\u003C\u002Fstrong>, ensuring flexibility in call management.\u003C\u002Fp>\u003Ch2 id=\"2-buyer-mode-setting-up-rtb-as-a-call-buyer-4\">2. Buyer Mode: Setting Up RTB as a Call Buyer\u003C\u002Fh2>\u003Cp> In \u003Cstrong>Buyer Mode\u003C\u002Fstrong>, your goal is to buy \u003Cstrong>high-quality calls at the best price\u003C\u002Fstrong>.\u003C\u002Fp>\u003Cp> In this mode, you act as the \u003Cstrong>final recipient of the calls\u003C\u002Fstrong>, meaning that you are acquiring calls to connect potential customers directly to your business or call center agents. Instead of relying on static routing rules, RTB allows you to \u003Cstrong>dynamically bid\u003C\u002Fstrong> on calls that match your ideal customer profile. This ensures that you only pay for calls that meet your predefined criteria, optimizing your marketing spend and increasing conversion rates.\u003C\u002Fp>\u003Cp> With \u003Cstrong>real-time bidding\u003C\u002Fstrong>, you have complete control over \u003Cstrong>which calls to accept and at what price\u003C\u002Fstrong>. You can adjust your bidding strategy based on factors such as \u003Cstrong>caller location, device type, call intent, or time of day\u003C\u002Fstrong>, allowing you to prioritize high-value leads. Additionally, \u003Cstrong>real-time availability checks\u003C\u002Fstrong> ensure that you only receive calls when your agents are available to answer them, minimizing missed opportunities.\u003C\u002Fp>\u003Cp> By leveraging \u003Cstrong>Bid Modifiers\u003C\u002Fstrong>, you can further refine your strategy, increasing or decreasing bids based on specific caller attributes. This makes Buyer Mode a \u003Cstrong>powerful tool for businesses looking to optimize their inbound call acquisition and maximize ROI\u003C\u002Fstrong>.\u003C\u002Fp>\u003Ch3 id=\"configuring-conversion-settings-5\">Configuring Conversion Settings\u003C\u002Fh3>\u003Cp> The \u003Cstrong>Conversion Settings\u003C\u002Fstrong> define what counts as a \u003Cstrong>successful call\u003C\u002Fstrong>:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cstrong>Call Connected\u003C\u002Fstrong>: The call is considered converted when it connects.\u003C\u002Fli>\u003Cli>\u003Cstrong>Call Length\u003C\u002Fstrong>: The call must last for a specific duration.\u003C\u002Fli>\u003Cli>\u003Cstrong>Incoming Call\u003C\u002Fstrong>: Any received call is counted as converted.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cstrong>Note:\u003C\u002Fstrong> Successful calls determine payouts for vendors and expenses for buyers.\u003C\u002Fp>\u003Cp>\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2025\u002F02\u002Fimage-3.png\" alt=\"\" width=\"1938\" height=\"1634\" class=\"alignnone size-full wp-image-6601\" data-image-size=\"extra-large\"\u002F>\u003C\u002Fp>\u003Ch3 id=\"setting-real-time-availability-6\">Setting Real-Time Availability\u003C\u002Fh3>\u003Cp> This feature ensures that:\u003C\u002Fp>\u003Cul>\u003Cli>Calls are routed only when \u003Cstrong>agents are available\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>The system dynamically \u003Cstrong>checks and reports\u003C\u002Fstrong> agent availability.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2025\u002F02\u002Fimage-4.png\" alt=\"\" width=\"1938\" height=\"404\" class=\"alignnone size-full wp-image-6602\" data-image-size=\"extra-large\"\u002F>\u003C\u002Fp>\u003Ch3 id=\"configuring-bid-settings-7\">Configuring Bid Settings\u003C\u002Fh3>\u003Cul>\u003Cli>\u003Cstrong>Base Bid\u003C\u002Fstrong> – The default amount you’re willing to pay per call.\u003C\u002Fli>\u003Cli>\u003Cstrong>Max Bid\u003C\u002Fstrong> – The highest amount you’ll ever pay for a call.\u003C\u002Fli>\u003Cli>\u003Cstrong>Min Bid\u003C\u002Fstrong> – The lowest amount you’ll pay for a call.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cstrong>Example Calculations:\u003C\u002Fstrong>\u003C\u002Fp>\u003Col>\u003Cli>If your \u003Cstrong>Base Bid\u003C\u002Fstrong> is $5, and a \u003Cstrong>Bid Modifier\u003C\u002Fstrong> increases the price by $1, your final bid would be \u003Cstrong>$6\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>If your \u003Cstrong>Base Bid\u003C\u002Fstrong> is $5, \u003Cstrong>Min Bid\u003C\u002Fstrong> is $3, and a \u003Cstrong>Bid Modifier\u003C\u002Fstrong> decreases the price by $2.5, your final bid would be \u003Cstrong>$3\u003C\u002Fstrong>.\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2025\u002F02\u002Fimage-5.png\" alt=\"\" width=\"1938\" height=\"744\" class=\"alignnone size-full wp-image-6603\" data-image-size=\"extra-large\"\u002F>\u003C\u002Fp>\u003Ch3 id=\"using-bid-modifiers-8\">Using Bid Modifiers\u003C\u002Fh3>\u003Cp> Bid Modifiers adjust your bid based on call parameters.\u003C\u002Fp>\u003Cp>\u003Cstrong>How to Add a Bid Modifier:\u003C\u002Fstrong>\u003C\u002Fp>\u003Col>\u003Cli>Click \u003Cstrong>+ Add Modifier\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>Select a \u003Cstrong>parameter\u003C\u002Fstrong> (e.g., \"City\").\u003C\u002Fli>\u003Cli>Choose an \u003Cstrong>operator\u003C\u002Fstrong> (e.g., \"Equals\").\u003C\u002Fli>\u003Cli>Enter a \u003Cstrong>value\u003C\u002Fstrong> (e.g., \"California\").\u003C\u002Fli>\u003Cli>Select an \u003Cstrong>operation\u003C\u002Fstrong> (e.g., \"Add\").\u003C\u002Fli>\u003Cli>Set the \u003Cstrong>modifier value\u003C\u002Fstrong> (e.g., \"+10$\").\u003C\u002Fli>\u003Cli>Click \u003Cstrong>Save\u003C\u002Fstrong>.\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\u003Cstrong>Example:\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp> If you want to prioritize calls from California, you can \u003Cstrong>increase your bid by 10%\u003C\u002Fstrong> for calls from California while decreasing it for other locations.\u003C\u002Fp>\u003Cp>\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2025\u002F02\u002Fimage-6.png\" alt=\"\" width=\"1454\" height=\"1050\" class=\"alignnone size-full wp-image-6604\" data-image-size=\"extra-large\"\u002F>\u003C\u002Fp>\u003Ch2 id=\"3-generating-and-sharing-the-rtb-url-9\">3. Generating and Sharing the RTB URL\u003C\u002Fh2>\u003Cp> After configuring RTB, you must \u003Cstrong>share your RTB link\u003C\u002Fstrong> with vendors so they can send calls to you.\u003C\u002Fp>\u003Ch3 id=\"how-to-generate-an-rtb-link-10\">How to Generate an RTB Link\u003C\u002Fh3>\u003Col>\u003Cli>Open the \u003Cstrong>Tracking Numbers\u003C\u002Fstrong> section.\u003C\u002Fli>\u003Cli>Click the \u003Cstrong>Auction Hammer\u003C\u002Fstrong> icon.\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2025\u002F02\u002Fimage-7.png\" alt=\"\" width=\"1938\" height=\"1320\" class=\"alignnone size-full wp-image-6605\" data-image-size=\"extra-large\"\u002F>\u003C\u002Fp>\u003Col start=\"3\">\u003Cli>Copy the \u003Cstrong>GET or POST\u003C\u002Fstrong> request URL.\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2025\u002F02\u002Fimage-8.png\" alt=\"\" width=\"500\" height=\"500\" class=\"alignnone size-full wp-image-6606\" data-image-size=\"medium\"\u002F>\u003C\u002Fp>\u003Ch3 id=\"how-vendors-use-the-rtb-link-11\">How Vendors Use the RTB Link\u003C\u002Fh3>\u003Cul>\u003Cli>Vendors send \u003Cstrong>ping requests\u003C\u002Fstrong> to your RTB system.\u003C\u002Fli>\u003Cli>Your system \u003Cstrong>evaluates the call\u003C\u002Fstrong> and responds with a \u003Cstrong>bid\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>The \u003Cstrong>highest bid wins\u003C\u002Fstrong>, and the call is connected.\u003C\u002Fli>\u003C\u002Ful>\u003Ch2 id=\"4-understanding-rtb-request-and-response-12\">4. Understanding RTB Request and Response\u003C\u002Fh2>\u003Ch3 id=\"vendor-request-example-13\">Vendor Request Example\u003C\u002Fh3>\u003Cp> When a vendor sends a \u003Cstrong>ping request\u003C\u002Fstrong>, it includes details such as:\u003C\u002Fp>\u003Cp>\u003Ccode>{\n \"caller_id\": \"1234567890\",\n \"zip_code\": \"90001\"\n}\u003C\u002Fcode>\u003C\u002Fp>\u003Ch3 id=\"rtb-response-example-14\">RTB Response Example\u003C\u002Fh3>\u003Cp> Your system processes the request and returns:\u003C\u002Fp>\u003Cp>\u003Ccode>{\n \"bid\": \"7.50\",\n \"destination\": \"15551234567\",\n \"availability\": \"true\"\n}\u003C\u002Fcode>\u003C\u002Fp>\u003Cul>\u003Cli>The \u003Cstrong>bid amount\u003C\u002Fstrong> is dynamically calculated.\u003C\u002Fli>\u003Cli>The \u003Cstrong>destination number\u003C\u002Fstrong> is where the call should be routed.\u003C\u002Fli>\u003Cli>\u003Cstrong>Availability\u003C\u002Fstrong> confirms whether an agent is free.\u003C\u002Fli>\u003C\u002Ful>\u003Ch2 id=\"5-reseller-mode-monetizing-calls-as-a-middleman-15\">5. Reseller Mode: Monetizing Calls as a Middleman\u003C\u002Fh2>\u003Cp> In \u003Cstrong>Reseller Mode\u003C\u002Fstrong>, you act as an \u003Cstrong>intermediary between vendors and buyers\u003C\u002Fstrong>, receiving incoming calls from vendors and reselling them to the highest bidder. Instead of being the final recipient of the call, your goal is to \u003Cstrong>maximize profit margins\u003C\u002Fstrong> by efficiently matching inbound calls with the right buyers.\u003C\u002Fp>\u003Cp> This mode is ideal for businesses that specialize in \u003Cstrong>call arbitrage\u003C\u002Fstrong>—purchasing calls at one price and reselling them at a higher price, generating revenue from the difference. Since call demand and pricing can fluctuate, \u003Cstrong>Real-Time Bidding (RTB) enables dynamic pricing\u003C\u002Fstrong>, ensuring you always sell calls at the most competitive rates.\u003C\u002Fp>\u003Cp>With \u003Cstrong>resale settings\u003C\u002Fstrong>, you can define \u003Cstrong>fixed or percentage-based profit margins\u003C\u002Fstrong>, ensuring you always make a profit on each transaction. Additionally, the \u003Cstrong>Adjusted Minimum Bid Margin\u003C\u002Fstrong> feature allows you to reroute calls to other eligible buyers if the initial buyer does not answer, ensuring no call goes to waste while maintaining profitability.\u003C\u002Fp>\u003Ch3 id=\"configuring-resale-settings-16\">Configuring Resale Settings\u003C\u002Fh3>\u003Cp> You can define \u003Cstrong>your revenue margin\u003C\u002Fstrong> in two ways:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cstrong>Percentage-Based Margin\u003C\u002Fstrong> (e.g., keep 15% of the sale price).\u003C\u002Fli>\u003Cli>\u003Cstrong>Amount-Fixed Dollar Margin\u003C\u002Fstrong> (e.g., keep $5 per call).\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cstrong>Example Calculation:\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul>\u003Cli>If your \u003Cstrong>buyer buys a call for $50\u003C\u002Fstrong> and you set a $5 margin, the system will \u003Cstrong>resell the call for $45\u003C\u002Fstrong>.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2025\u002F02\u002Fimage-13.png\" alt=\"\" width=\"1454\" height=\"345\" class=\"alignnone size-full wp-image-6607\" data-image-size=\"extra-large\"\u002F>\u003C\u002Fp>\u003Ch3 id=\"setting-the-adjusted-minimum-bid-margin-17\">Setting the Adjusted Minimum Bid Margin\u003C\u002Fh3>\u003Cp> If the first buyer doesn’t answer the call, this feature ensures \u003Cstrong>only profitable calls are resold\u003C\u002Fstrong>. The system will:\u003C\u002Fp>\u003Cul>\u003Cli>Identify \u003Cstrong>other eligible buyers\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>Only allow buyers with \u003Cstrong>bids that meet your adjusted minimum margin\u003C\u002Fstrong>.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cstrong>Example Calculation:\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul>\u003Cli>You \u003Cstrong>buy a call for $50\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>You set a $5 \u003Cstrong>adjusted minimum bid margin\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>The system \u003Cstrong>won’t resell\u003C\u002Fstrong> the call unless a buyer bids \u003Cstrong>$55 or more\u003C\u002Fstrong>.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2025\u002F02\u002Fimage-9.png\" alt=\"\" width=\"1454\" height=\"743\" class=\"alignnone size-full wp-image-6608\" data-image-size=\"extra-large\"\u002F>\u003C\u002Fp>\u003Ch3 id=\"enable-loss-bid-18\">Enable Loss Bid\u003C\u002Fh3>\u003Cp> The \u003Cstrong>‘Enable Loss Bid’\u003C\u002Fstrong> option allows the reseller to \u003Cstrong>accept calls at a loss\u003C\u002Fstrong> in specific scenarios. This means that if there are no buyers bidding above a certain threshold, the system may still reroute the call at a lower bid, even if it results in a negative margin for the reseller.\u003C\u002Fp>\u003Cp> By default, this option is \u003Cstrong>disabled\u003C\u002Fstrong>, ensuring that the reseller always makes a profit on resold calls.\u003C\u002Fp>\u003Cp>\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2025\u002F02\u002Fimage-1-1.png\" alt=\"\" width=\"1454\" height=\"765\" class=\"alignnone size-full wp-image-6609\" data-image-size=\"extra-large\"\u002F>\u003C\u002Fp>\u003Ch3 id=\"using-filters-in-reseller-mode-19\">Using Filters in Reseller Mode\u003C\u002Fh3>\u003Cp> To maintain \u003Cstrong>call quality and compliance\u003C\u002Fstrong>, \u003Cstrong>filters\u003C\u002Fstrong> can be applied to reject calls that don’t meet your buyer's criteria. For example, you can filter out \u003Cstrong>calls from unwanted locations, short-duration calls, or duplicate calls\u003C\u002Fstrong>. This helps prevent low-quality calls from being sent to buyers, improving conversion rates and customer satisfaction.\u003C\u002Fp>\u003Cp>\u003Cstrong>Example Filters:\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cstrong>Only accept calls from the US\u003C\u002Fstrong> → \u003Cstrong>Country = US\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>\u003Cstrong>Reject duplicate calls\u003C\u002Fstrong> → \u003Cstrong>Is Duplicate = No\u003C\u002Fstrong>.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cstrong>How to Add a Filter:\u003C\u002Fstrong>\u003C\u002Fp>\u003Col>\u003Cli>Click \u003Cstrong>+ Add condition\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>Select a \u003Cstrong>parameter\u003C\u002Fstrong> (e.g., \"Country\").\u003C\u002Fli>\u003Cli>Choose an \u003Cstrong>operator\u003C\u002Fstrong> (e.g., \"Equals\").\u003C\u002Fli>\u003Cli>Enter a \u003Cstrong>value\u003C\u002Fstrong> (e.g., \"US\").\u003C\u002Fli>\u003Cli>Click \u003Cstrong>Save\u003C\u002Fstrong>.\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\u003Cstrong>Important:\u003C\u002Fstrong> If \u003Cstrong>any\u003C\u002Fstrong> filter does not match, the call will be \u003Cstrong>rejected\u003C\u002Fstrong>.\u003C\u002Fp>\u003Cp>\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2025\u002F02\u002Fimage-2-1.png\" alt=\"\" width=\"1952\" height=\"1204\" class=\"alignnone size-full wp-image-6610\" data-image-size=\"extra-large\"\u002F>\u003C\u002Fp>","Real-Time Bidding (RTB) is a programmatic auction system for phone calls. It allows businesses to bid on inbound calls in real-time, optimizing their call acquisition and maximizing profits. With RTB, calls are not assigned based on static rules. Instead, each incoming call triggers an auction,...",[243,246,249,252,255,258,261,264,267,270,273,276,279,282,285,288,291,294,297],{"id":244,"item":245},"#1-getting-started-with-rtb-configuration-1","1. Getting Started with RTB Configuration",{"id":247,"item":248},"#navigating-to-rtb-settings-2","Navigating to RTB Settings",{"id":250,"item":251},"#choosing-between-buyer-and-reseller-modes-3","Choosing Between Buyer and Reseller Modes",{"id":253,"item":254},"#2-buyer-mode-setting-up-rtb-as-a-call-buyer-4","2. Buyer Mode: Setting Up RTB as a Call Buyer",{"id":256,"item":257},"#configuring-conversion-settings-5","Configuring Conversion Settings",{"id":259,"item":260},"#setting-real-time-availability-6","Setting Real-Time Availability",{"id":262,"item":263},"#configuring-bid-settings-7","Configuring Bid Settings",{"id":265,"item":266},"#using-bid-modifiers-8","Using Bid Modifiers",{"id":268,"item":269},"#3-generating-and-sharing-the-rtb-url-9","3. Generating and Sharing the RTB URL",{"id":271,"item":272},"#how-to-generate-an-rtb-link-10","How to Generate an RTB Link",{"id":274,"item":275},"#how-vendors-use-the-rtb-link-11","How Vendors Use the RTB Link",{"id":277,"item":278},"#4-understanding-rtb-request-and-response-12","4. Understanding RTB Request and Response",{"id":280,"item":281},"#vendor-request-example-13","Vendor Request Example",{"id":283,"item":284},"#rtb-response-example-14","RTB Response Example",{"id":286,"item":287},"#5-reseller-mode-monetizing-calls-as-a-middleman-15","5. Reseller Mode: Monetizing Calls as a Middleman",{"id":289,"item":290},"#configuring-resale-settings-16","Configuring Resale Settings",{"id":292,"item":293},"#setting-the-adjusted-minimum-bid-margin-17","Setting the Adjusted Minimum Bid Margin",{"id":295,"item":296},"#enable-loss-bid-18","Enable Loss Bid",{"id":298,"item":299},"#using-filters-in-reseller-mode-19","Using Filters in Reseller Mode",{"name":301,"link":302,"description":302,"images":302},"alex33",false,"",{"likes":237,"total":237},10,{"url":307,"width":308,"height":308,"alt":309,"type":310},"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002Fimages\u002Fdialics-thumbnail.webp",800,"Call Tracking & Analytics Software - Dialics","image\u002Fwebp",{"title":312,"description":241,"datePublished":313,"dateModified":314,"url":315},"Real-Time Bidding - Dialics","2023-09-04T13:19:25+00:00","2025-03-04T13:41:33+00:00","https:\u002F\u002Fdialics.com\u002Fhelp-center\u002Fusing-dialics\u002Freal-time-bidding\u002F",1779118326185]