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extensions","how-to-set-up-conversions-for-your-call-only-ads-or-call-extensions",{"title":196,"url_name":197},"How to setup conversions for Visitor Level Tracking","how-to-setup-conversions-for-visitor-level-tracking",{"id":199,"name":200,"url_name":201,"posts":202},157,"Facebook Ads","facebook-ad",[203],{"title":204,"url_name":205},"How to Integrate Facebook Ads with Dialics","how-to-integrate-facebook-ads-with-dialics",{"id":207,"name":208,"url_name":209,"posts":210},117,"Incoming Webhooks","incoming-webhooks",[211],{"title":212,"url_name":213},"Incoming Conversion Webhook and UUID Transmission in Dialics","incoming-conversion-webhook-and-uuid-transmission-in-dialics",{"id":215,"name":216,"url_name":217,"posts":218},118,"Outgoing WebHooks","outgoing-webhooks",[219],{"title":216,"url_name":217},[],{"id":222,"title":130,"url_name":131,"status":223,"link":224,"category":225,"breadcrumbs":228,"date":238,"updated_time":239,"content":240,"excerpt":241,"tables":242,"author":267,"comments":269,"helpful":270,"acf":226,"read_time":271,"thumbnail":272,"yoast_seo":277},6138,"publish","\u002Fhelp-center\u002Fusing-dialics\u002Fping-destination\u002F",{"current_category":45,"current_category_slug":46,"current_category_id":44,"is_child_category":226,"category_list":227},false,[45,120],[229,233,236],{"level":230,"url":231,"name":232},1,"\u002Fhelp-center\u002F","Help Center",{"level":234,"url":235,"name":45},2,"\u002Fhelp-center\u002Fusing-dialics\u002F",{"level":237,"url":224,"name":130},3,"November 22, 2024","Updated 32 months ago","\u003Cp>The \u003Cstrong>Ping\u002FPost\u003C\u002Fstrong> functionality in Dialics allows the optimization of call routing and maximization of call sale prices by sending requests to potential buyers, analyzing their responses, and directing calls to the buyer with the highest offer. This process is especially important for pay-per-call campaigns where the goal is to route calls to the buyer who is willing to pay the most. This guide describes how to configure and use the Ping\u002FPost feature, including key components and configuration parameters.\u003C\u002Fp>\u003Ch2 id=\"what-is-ping-post-1\">What is Ping\u002FPost?\u003C\u002Fh2>\u003Cp>\u003Cstrong>Ping\u002FPost\u003C\u002Fstrong> is a two-step process used to maximize revenue from calls:\u003C\u002Fp>\u003Col>\u003Cli>\u003Cstrong>Ping\u003C\u002Fstrong>: Dialics sends a request to potential buyers to find out if they are interested in purchasing an incoming call. The request may include parameters such as Caller ID, location, and other data. Buyers respond with details like bid price, available forwarding numbers, and the availability of agents.\u003C\u002Fli>\u003Cli>\u003Cstrong>Post\u003C\u002Fstrong>: After analyzing the responses, Dialics routes the call to the buyer with the highest bid or the one that meets the specified conditions. At this stage, more comprehensive lead data is sent to the buyer so they can prepare for the call and offer the most relevant solution.\u003C\u002Fli>\u003C\u002Fol>\u003Ch2 id=\"initial-ping-destination-setup-2\">Initial Ping Destination Setup\u003C\u002Fh2>\u003Col>\u003Cli>\u003Cstrong>Accessing the Setup\u003C\u002Fstrong>:\u003Cul>\u003Cli>Navigate to the \u003Cstrong>Destinations\u003C\u002Fstrong> section in the sidebar menu and select \u003Cstrong>Manage Destinations\u003C\u002Fstrong>.\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2024\u002F11\u002FManage-Destinations-Menu-1.png\" alt=\"\" width=\"420\" height=\"482\" class=\"alignnone size-full wp-image-6139\" data-image-size=\"medium\"\u002F>\u003C\u002Fli>\u003Cli>Click Create to open the Create Destination window.\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2024\u002F11\u002FManage-Destinations.png\" alt=\"\" width=\"1385\" height=\"512\" class=\"alignnone size-full wp-image-6140\" data-image-size=\"extra-large\"\u002F>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003Cli>\u003Cstrong>Configuring Basic Parameters\u003C\u002Fstrong>:\u003Cul>\u003Cli>Specify the \u003Cstrong>Destination Name\u003C\u002Fstrong> (mandatory).\u003C\u002Fli>\u003Cli>Select \u003Cstrong>Destination Type\u003C\u002Fstrong> and set it to \u003Cstrong>Ping\u003C\u002Fstrong>. When \u003Cstrong>Ping\u003C\u002Fstrong> is selected, fields for static destinations (e.g., phone numbers or SIP addresses) are hidden.\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2024\u002F11\u002FCreate-Desination.png\" alt=\"\" width=\"420\" height=\"500\" class=\"alignnone size-full wp-image-6141\" data-image-size=\"medium\"\u002F>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003Cli>\u003Cstrong>Creating the Destination\u003C\u002Fstrong>:\u003Cul>\u003Cli>Click \u003Cstrong>Create\u003C\u002Fstrong> to save the configuration.\u003C\u002Fli>\u003Cli>To edit the created Ping Destination, click \u003Cstrong>Edit\u003C\u002Fstrong> to configure additional sections such as \u003Cstrong>FORWARD CALLS TO\u003C\u002Fstrong>, \u003Cstrong>CONVERSION SETTINGS\u003C\u002Fstrong>, and \u003Cstrong>REQUEST\u003C\u002Fstrong>.\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Fol>\u003Ch3 id=\"configuring-the-forward-calls-to-section-3\">Configuring the Forward Calls To Section\u003C\u002Fh3>\u003Col>\u003Cli>\u003Cstrong>Type of Destination Number\u003C\u002Fstrong>:\u003Cul>\u003Cli>Choose between \u003Cstrong>Static\u003C\u002Fstrong> and \u003Cstrong>Dynamic\u003C\u002Fstrong>. By default, \u003Cstrong>Dynamic\u003C\u002Fstrong> is set, meaning that Dialics will parse the buyer's response to determine the forwarding number.\u003C\u002Fli>\u003Cli>For \u003Cstrong>Static\u003C\u002Fstrong> types, specify the phone number or SIP address and set the \u003Cstrong>Ring Duration\u003C\u002Fstrong>.\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2024\u002F11\u002FForward-Calls-To-Static.png\" alt=\"\" width=\"1385\" height=\"635\" class=\"alignnone size-full wp-image-6142\" data-image-size=\"extra-large\"\u002F>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003Cli>\u003Cstrong>Dynamic Destination\u003C\u002Fstrong>:\u003Cul>\u003Cli>When \u003Cstrong>Dynamic\u003C\u002Fstrong> is selected, a message appears: \u003Cem>“We will ping the buyer and parse the destination number”\u003C\u002Fem>.\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2024\u002F11\u002FForward-Calls-To-Dynamic.png\" alt=\"\" width=\"1385\" height=\"983\" class=\"alignnone size-full wp-image-6143\" data-image-size=\"extra-large\"\u002F>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Fol>\u003Ch3 id=\"configuring-conversion-settings-4\">Configuring Conversion Settings\u003C\u002Fh3>\u003Col>\u003Cli>\u003Cstrong>Rate Type\u003C\u002Fstrong>:\u003Cul>\u003Cli>Choose between \u003Cstrong>Static\u003C\u002Fstrong> and \u003Cstrong>Dynamic\u003C\u002Fstrong>. By default, \u003Cstrong>Dynamic\u003C\u002Fstrong> is selected.\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2024\u002F11\u002FConversion-Settings-Static.png\" alt=\"\" width=\"1385\" height=\"920\" class=\"alignnone size-full wp-image-6144\" data-image-size=\"extra-large\"\u002F>\u003C\u002Fli>\u003Cli>For \u003Cstrong>Static\u003C\u002Fstrong> rates, enter a fixed amount (e.g., $10). For \u003Cstrong>Dynamic\u003C\u002Fstrong>, specify the \u003Cstrong>Failure Rate\u003C\u002Fstrong> and \u003Cstrong>Minimum Rate\u003C\u002Fstrong>:\u003Cul>\u003Cli>\u003Cstrong>Failure Rate\u003C\u002Fstrong>: The rate applied when a ping attempt fails.\u003C\u002Fli>\u003Cli>\u003Cstrong>Minimum Rate\u003C\u002Fstrong>: The lowest acceptable rate per call. Calls with bids below this rate will not be connected.\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003Cli>\u003Cstrong>Conversion Triggers\u003C\u002Fstrong>:\u003Cul>\u003Cli>Select \u003Cstrong>Call Connected\u003C\u002Fstrong>, \u003Cstrong>Call Length\u003C\u002Fstrong>, or \u003Cstrong>Incoming Call\u003C\u002Fstrong> as triggers for revenue calculation. For \u003Cstrong>Call Length\u003C\u002Fstrong>, set the duration as \u003Cstrong>Static\u003C\u002Fstrong> or \u003Cstrong>Dynamic\u003C\u002Fstrong>.\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2024\u002F11\u002FConversion-Settings-Dynamic.png\" alt=\"\" width=\"1385\" height=\"1152\" class=\"alignnone size-full wp-image-6145\" data-image-size=\"extra-large\"\u002F>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Fol>\u003Ch3 id=\"configuring-the-request-structure-5\">Configuring the Request Structure\u003C\u002Fh3>\u003Col>\u003Cli>\u003Cstrong>Ping URL and Method\u003C\u002Fstrong>:\u003Cul>\u003Cli>Choose the request method (\u003Cstrong>GET\u003C\u002Fstrong> or \u003Cstrong>POST\u003C\u002Fstrong>). Enter the buyer's API URL in the \u003Cstrong>Ping URL\u003C\u002Fstrong> field.\u003C\u002Fli>\u003Cli>Add request parameters, headers, or body data as key-value pairs. Parameters can be fixed or dynamically populated from campaign fields or custom data.\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2024\u002F11\u002FURLparams.png\" alt=\"\" width=\"1385\" height=\"619\" class=\"alignnone size-full wp-image-6146\" data-image-size=\"extra-large\"\u002F>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003Cli>\u003Cstrong>Dynamic Parameters\u003C\u002Fstrong>:\u003Cul>\u003Cli>Click on the \u003Cstrong>VALUE\u003C\u002Fstrong> field and choose \u003Cstrong>[value]\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>Select the desired parameter from the dropdown list, such as:\u003Cul>\u003Cli>\u003Cstrong>Call\u003C\u002Fstrong>\u003C\u002Fli>\u003Cli>\u003Cstrong>Caller Profile\u003C\u002Fstrong>\u003C\u002Fli>\u003Cli>\u003Cstrong>Traffic Source Parameters\u003C\u002Fstrong>\u003C\u002Fli>\u003Cli>\u003Cstrong>Custom Parameters\u003C\u002Fstrong>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2024\u002F11\u002FURLparams-select.png\" alt=\"\" width=\"1385\" height=\"1056\" class=\"alignnone size-full wp-image-6147\" data-image-size=\"extra-large\"\u002F>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fp>\u003Ch3 id=\"testing-the-request-6\">Testing the Request\u003C\u002Fh3>\u003Cp>To ensure the configuration is correct:\u003C\u002Fp>\u003Cul>\u003Cli>Enter test values\u003C\u002Fli>\u003Cli>Click \u003Cstrong>Test Request\u003C\u002Fstrong> to send a test request to the buyer's API.\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2024\u002F11\u002FURLparams-filled.png\" alt=\"\" width=\"1385\" height=\"1200\" class=\"alignnone size-full wp-image-6148\" data-image-size=\"extra-large\"\u002F>\u003C\u002Fli>\u003Cli>If you didn't fill in some test values, the system will ask you to fill them in\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2024\u002F11\u002FTest-Request.png\" alt=\"\" width=\"420\" height=\"382\" class=\"alignnone size-full wp-image-6149\" data-image-size=\"medium\"\u002F>\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2024\u002F11\u002FResponse.png\" alt=\"\" width=\"1385\" height=\"532\" class=\"alignnone size-full wp-image-6150\" data-image-size=\"extra-large\"\u002F>\u003C\u002Fli>\u003C\u002Ful>\u003Ch3 id=\"response-parsing-7\">Response Parsing\u003C\u002Fh3>\u003Cp>\u003Cstrong>Response parsing\u003C\u002Fstrong> is necessary for extracting key data from the response, such as:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cstrong>Number Parsing\u003C\u002Fstrong>: Extracting the destination number.\u003C\u002Fli>\u003Cli>\u003Cstrong>Rate Parsing\u003C\u002Fstrong>: Extracting the bid price.\u003C\u002Fli>\u003Cli>\u003Cstrong>Call Length Parsing\u003C\u002Fstrong>: Extracting the call duration.\u003C\u002Fli>\u003Cli>\u003Cstrong>Real-time availability:\u003C\u002Fstrong> To check whether a buyer has available agents at the time of the call.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>The parsed data can be matched with dynamic parameters to ensure seamless call routing based on the buyer's response.\u003C\u002Fp>\u003Cp>\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2024\u002F11\u002FResponse-Parcing-2.png\" alt=\"\" width=\"1404\" height=\"665\" class=\"alignnone size-full wp-image-6151\" data-image-size=\"extra-large\"\u002F>\u003C\u002Fp>\u003Cp>\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2024\u002F11\u002FReal-time-availability.png\" alt=\"\" width=\"1385\" height=\"426\" class=\"alignnone size-full wp-image-6152\" data-image-size=\"extra-large\"\u002F>\u003C\u002Fp>\u003Ch3 id=\"additional-settings-8\">Additional Settings\u003C\u002Fh3>\u003Cp>Configure \u003Cstrong>Business Hours\u003C\u002Fstrong>, \u003Cstrong>Cap Settings\u003C\u002Fstrong>, and \u003Cstrong>Concurrency Settings\u003C\u002Fstrong> to manage when and how many calls are routed to buyers:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cstrong>Business Hours\u003C\u002Fstrong>: Set availability by schedule (24-hour, simple, or advanced mode).\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2024\u002F11\u002FBusiness-hours.png\" alt=\"\" width=\"1392\" height=\"975\" class=\"alignnone size-full wp-image-6153\" data-image-size=\"extra-large\"\u002F>\u003C\u002Fli>\u003Cli>\u003Cstrong>Cap Settings\u003C\u002Fstrong>: Set limits on the number of calls per time period (hourly, daily, monthly, globally).\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2024\u002F11\u002FCap-settings.png\" alt=\"\" width=\"1392\" height=\"1155\" class=\"alignnone size-full wp-image-6154\" data-image-size=\"extra-large\"\u002F>\u003C\u002Fli>\u003Cli>\u003Cstrong>Concurrency Settings\u003C\u002Fstrong>: Limit the number of concurrent calls for effective traffic management.\u003Cimg src=\"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002F2024\u002F11\u002FCONCURRENCY-SETTINGS.png\" alt=\"\" width=\"1392\" height=\"723\" class=\"alignnone size-full wp-image-6155\" data-image-size=\"extra-large\"\u002F>\u003C\u002Fli>\u003C\u002Ful>","The Ping\u002FPost functionality in Dialics allows the optimization of call routing and maximization of call sale prices by sending requests to potential buyers, analyzing their responses, and directing calls to the buyer with the highest offer. This process is especially important for pay-per-call campaigns where...",[243,246,249,252,255,258,261,264],{"id":244,"item":245},"#what-is-ping-post-1","What is Ping\u002FPost?",{"id":247,"item":248},"#initial-ping-destination-setup-2","Initial Ping Destination Setup",{"id":250,"item":251},"#configuring-the-forward-calls-to-section-3","Configuring the Forward Calls To Section",{"id":253,"item":254},"#configuring-conversion-settings-4","Configuring Conversion Settings",{"id":256,"item":257},"#configuring-the-request-structure-5","Configuring the Request Structure",{"id":259,"item":260},"#testing-the-request-6","Testing the Request",{"id":262,"item":263},"#response-parsing-7","Response Parsing",{"id":265,"item":266},"#additional-settings-8","Additional Settings",{"name":268,"link":226,"description":226,"images":226},"Egor Mironov","",{"likes":237,"total":230},7,{"url":273,"width":274,"height":274,"alt":275,"type":276},"https:\u002F\u002Fapi-site.dialics.com\u002Fwp-content\u002Fuploads\u002Fimages\u002Fdialics-thumbnail.webp",800,"Call Tracking & Analytics Software - Dialics","image\u002Fwebp",{"title":278,"description":241,"datePublished":279,"dateModified":280,"url":281},"Ping Destination - Dialics","2023-09-29T14:08:06+00:00","2024-11-22T08:40:28+00:00","https:\u002F\u002Fdialics.com\u002Fhelp-center\u002Fusing-dialics\u002Fping-destination\u002F",1779118326937]