[{"data":1,"prerenderedAt":158},["ShallowReactive",2],{"$fYBWbWWSedf1g6zl0rajpaIegszFn_aReU9tjyJ6VxrU":3,"$f4SJ-HxZs1rIMPw6A16ESf6Tl1nUKfN4FmuAAkCPFVeU":89},{"id":4,"title":5,"url_name":6,"status":7,"link":8,"category":9,"breadcrumbs":16,"date":26,"updated_time":27,"content":28,"excerpt":29,"tables":30,"author":73,"comments":75,"helpful":76,"acf":13,"read_time":78,"thumbnail":79,"yoast_seo":84},7035,"Call Disputes overview","call-disputes-overview","publish","/help-center/using-dialics/call-disputes-overview/",{"current_category":10,"current_category_slug":11,"current_category_id":12,"is_child_category":13,"category_list":14},"Using Dialics","using-dialics",91,false,[10,15],"Disputes",[17,21,24],{"level":18,"url":19,"name":20},1,"/help-center/","Help Center",{"level":22,"url":23,"name":10},2,"/help-center/using-dialics/",{"level":25,"url":8,"name":5},3,"May 7, 2026","Updated 1 hours ago","\u003Cp>\u003Cstrong>Call Disputes\u003C/strong> allow Buyers to report calls that may be invalid or do not meet campaign requirements.\u003C/p>\u003Cp>For example, a Buyer may create a dispute if a call looks like spam, bot traffic, prank call, duplicate call, technical issue, or if the caller did not meet the qualification criteria.\u003C/p>\u003Cp>After a dispute is submitted, it is sent to a \u003Cstrong>Platform Manager\u003C/strong> for review. The Manager checks the call details, recording, dispute reason, and any supporting evidence, then makes a final decision.\u003C/p>\u003Ch2 id=\"why-call-disputes-are-useful-1\">Why Call Disputes are useful\u003C/h2>\u003Cp>Call Disputes help keep call traffic quality under control.\u003C/p>\u003Cp>Instead of discussing questionable calls manually, Buyers can submit disputes directly from Dialics. This keeps all dispute information in one place and makes the review process more transparent.\u003C/p>\u003Cp>With Call Disputes, teams can:\u003C/p>\u003Cul>\u003Cli>report invalid or low-quality calls faster;\u003C/li>\u003Cli>review disputed calls in a structured way;\u003C/li>\u003Cli>reduce manual communication between Buyers and Managers;\u003C/li>\u003Cli>keep a history of all disputes;\u003C/li>\u003Cli>make payout and revenue adjustments easier to understand;\u003C/li>\u003Cli>improve traffic quality over time.\u003C/li>\u003C/ul>\u003Ch2 id=\"who-uses-call-disputes-2\">Who uses Call Disputes\u003C/h2>\u003Cp>There are two main user roles in the dispute process.\u003C/p>\u003Ch3 id=\"buyer-3\">Buyer\u003C/h3>\u003Cp>A \u003Cstrong id=\"buyer-3\">Buyer\u003C/strong> can create a dispute for a call they believe should be reviewed.\u003C/p>\u003Cp>Buyer can:\u003C/p>\u003Cul>\u003Cli>open a dispute from Call Log;\u003C/li>\u003Cli>select a dispute reason;\u003C/li>\u003Cli>add additional information;\u003C/li>\u003Cli>upload supporting evidence;\u003C/li>\u003Cli>track the dispute status;\u003C/li>\u003Cli>view the Manager’s decision.\u003C/li>\u003C/ul>\u003Ch3 id=\"platform-manager-4\">Platform Manager​\u003C/h3>\u003Cp>A \u003Cstrong>Platform Manager\u003C/strong> reviews disputes submitted by Buyers.\u003C/p>\u003Cp>Manager can:\u003C/p>\u003Cul>\u003Cli>access all submitted disputes;\u003C/li>\u003Cli>review call details;\u003C/li>\u003Cli>listen to call recordings;\u003C/li>\u003Cli>check Buyer comments and attached files;\u003C/li>\u003Cli>accept, partially accept, or reject disputes;\u003C/li>\u003Cli>process disputes one by one or in bulk.\u003C/li>\u003C/ul>\u003Ch2 id=\"how-the-dispute-process-works-5\">How the dispute process works\u003C/h2>\u003Cp>The dispute process usually follows these steps:\u003C/p>\u003Col>\u003Cli>Buyer finds a call in \u003Cstrong>Call Log\u003C/strong>.\u003C/li>\u003Cli>Buyer creates a dispute and submits it.\u003C/li>\u003Cli>The dispute receives the \u003Cstrong>Pending\u003C/strong> status.\u003C/li>\u003Cli>Platform Manager receives a notification.\u003C/li>\u003Cli>Manager reviews the dispute.\u003C/li>\u003Cli>Manager accepts, partially accepts, or rejects the dispute.\u003C/li>\u003Cli>Buyer receives a notification when the dispute is reviewed.\u003C/li>\u003Cli>The final result becomes available in the dispute details.\u003C/li>\u003C/ol>\u003Ch2 id=\"dispute-statuses-6\">Dispute statuses\u003C/h2>\u003Cp>Each dispute has a status. The status shows where the dispute is in the review process.\u003C/p>\u003Ch3 id=\"pending-7\">Pending​\u003C/h3>\u003Cp>The dispute has been submitted and is waiting for Manager review.\u003C/p>\u003Ch3 id=\"accepted-8\">Accepted\u003C/h3>\u003Cp>The dispute has been approved.\u003C/p>\u003Cp>This usually means the call was confirmed as invalid, and the financial result is adjusted.\u003C/p>\u003Ch3 id=\"accepted-partial-9\">Accepted Partial\u003C/h3>\u003Cp>The dispute has been partially approved.\u003C/p>\u003Cp>This means only part of the call amount is adjusted.\u003C/p>\u003Ch3 id=\"rejected-10\">Rejected\u003C/h3>\u003Cp>The dispute has been declined.\u003C/p>\u003Cp>This means the call was reviewed and considered valid.\u003C/p>\u003Ch2 id=\"notifications-11\">Notifications\u003C/h2>\u003Cp>Dialics sends in-app notifications to help users stay updated without checking disputes manually.\u003C/p>\u003Ch3 id=\"manager-notifications-12\">Manager notifications\u003C/h3>\u003Cp>Managers receive a notification when Buyers submit new disputes.\u003C/p>\u003Cp>Example:\u003C/p>\u003Cp>\u003Cblockquote>\u003C/p>\u003Cp> 3 new disputes submitted by Buyers\u003C/p>\u003Cp>\u003C/blockquote>\u003C/p>\u003Ch3 id=\"buyer-notifications-13\">Buyer notifications\u003C/h3>\u003Cp>Buyers receive a notification when their disputes are reviewed.\u003C/p>\u003Cp>Example:\u003C/p>\u003Cp>\u003Cblockquote>\u003C/p>\u003Cp> 2 disputes have been reviewed.\u003C/p>\u003Cp>\u003C/blockquote>\u003C/p>\u003Ch3 id=\"vendor-notifications-14\">Vendor notifications\u003C/h3>\u003Cp>Vendors receive notifications only when the dispute result affects their revenue.\u003C/p>\u003Cp>Example:\u003C/p>\u003Cp>\u003Cblockquote>\u003C/p>\u003Cp> Call revenue for 2 calls has been adjusted.\u003C/p>\u003Cp>\u003C/blockquote>\u003C/p>\u003Cp>Notifications can be delivered in batches, for example every few hours, so users do not receive too many separate messages.\u003C/p>","Call Disputes allow Buyers to report calls that may be invalid or do not meet campaign requirements. 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This page helps Managers see all open and resolved disputes in one place, quickly identify pending cases, check call details, and make decisions. Before you start To access and manage disputes, you need the...",{"name":74,"link":13,"description":13,"images":13},{"url":80,"width":81,"height":81,"alt":82,"type":83},{"id":107,"title":108,"url_name":109,"status":7,"link":110,"category":111,"date":26,"content":75,"excerpt":113,"author":114,"acf":13,"thumbnail":115},7033,"How to create and track a call dispute as a Buyer","how-to-create-and-track-a-call-dispute-as-a-buyer","/help-center/using-dialics/how-to-create-and-track-a-call-dispute-as-a-buyer/",{"current_category":10,"current_category_slug":11,"current_category_id":12,"is_child_category":13,"category_list":112},[10,15],"If you believe that a call is invalid or does not meet campaign requirements, you can create a dispute from Call Log. 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