[{"data":1,"prerenderedAt":173},["ShallowReactive",2],{"$fTtdg6cxevosZa1Aa8Qhco92YEoisLnkhBF9q8yJN0dA":3,"$f4SJ-HxZs1rIMPw6A16ESf6Tl1nUKfN4FmuAAkCPFVeU":104},{"id":4,"title":5,"url_name":6,"status":7,"link":8,"category":9,"breadcrumbs":16,"date":26,"updated_time":27,"content":28,"excerpt":29,"tables":30,"author":88,"comments":90,"helpful":91,"acf":13,"read_time":93,"thumbnail":94,"yoast_seo":99},7033,"How to create and track a call dispute as a Buyer","how-to-create-and-track-a-call-dispute-as-a-buyer","publish","/help-center/using-dialics/how-to-create-and-track-a-call-dispute-as-a-buyer/",{"current_category":10,"current_category_slug":11,"current_category_id":12,"is_child_category":13,"category_list":14},"Using Dialics","using-dialics",91,false,[10,15],"Disputes",[17,21,24],{"level":18,"url":19,"name":20},1,"/help-center/","Help Center",{"level":22,"url":23,"name":10},2,"/help-center/using-dialics/",{"level":25,"url":8,"name":5},3,"May 7, 2026","Updated 1 hours ago","\u003Cp>If you believe that a call is invalid or does not meet campaign requirements, you can create a dispute from \u003Cstrong>Call Log\u003C/strong>.\u003C/p>\u003Cp>For example, you can dispute a call if it looks like spam, bot traffic, prank call, duplicate call, technical issue, or if the caller did not meet the qualification criteria.\u003C/p>\u003Cp>After you submit a dispute, a Platform Manager will review it and make a decision.\u003C/p>\u003Ch2 id=\"before-you-start-1\">Before you start\u003C/h2>\u003Cp>You can create disputes only if the \u003Cstrong>Dispute Calls\u003C/strong> permission is enabled for your account.\u003C/p>\u003Cp>If this permission is disabled:\u003C/p>\u003Cul>\u003Cli>the \u003Cstrong>Dispute Call\u003C/strong> action is not visible;\u003C/li>\u003Cli>the \u003Cstrong>Disputes\u003C/strong> page is not available.\u003C/li>\u003C/ul>\u003Cp>A dispute can also be created only during the allowed dispute period. This period is called the \u003Cstrong>Dispute Window\u003C/strong> or \u003Cstrong>Hold Period\u003C/strong>.\u003C/p>\u003Cp>If the Dispute Window has expired, you will not be able to submit the dispute.\u003C/p>\u003Ch2 id=\"which-calls-can-be-disputed-2\">Which calls can be disputed\u003C/h2>\u003Cp>You can create a dispute only for calls available in your \u003Cstrong>Call Log\u003C/strong>.\u003C/p>\u003Cp>The call must also have a status that allows disputes, such as:\u003C/p>\u003Cul>\u003Cli>\u003Cstrong>Completed - With Conversion\u003C/strong>\u003C/li>\u003Cli>\u003Cstrong>Call Not Connected - With Conversion\u003C/strong>\u003C/li>\u003C/ul>\u003Cp>If the call does not meet the requirements, the dispute action may not be available.\u003C/p>\u003Ch2 id=\"step-1-open-call-log-3\">Step 1. Open Call Log\u003C/h2>\u003Cp>Go to \u003Cstrong>Call Log\u003C/strong>.\u003C/p>\u003Cp>Find the call you want to dispute.\u003C/p>\u003Cp>Click:\u003C/p>\u003Cp>\u003Cstrong>Dispute Call\u003C/strong>\u003C/p>\u003Cp>A dispute form will open.\u003C/p>\u003Ch2 id=\"step-2-check-the-call-details-4\">Step 2. Check the call details\u003C/h2>\u003Cp>Before submitting the dispute, check that you selected the correct call.\u003C/p>\u003Cp>The dispute form shows important call information, such as:\u003C/p>\u003Cul>\u003Cli>call date;\u003C/li>\u003Cli>Caller ID;\u003C/li>\u003Cli>destination;\u003C/li>\u003Cli>buyer;\u003C/li>\u003Cli>payout;\u003C/li>\u003Cli>call duration;\u003C/li>\u003Cli>call status;\u003C/li>\u003Cli>hang up information.\u003C/li>\u003C/ul>\u003Cp>This helps you confirm that the dispute is being created for the right call.\u003C/p>\u003Ch2 id=\"step-3-select-a-dispute-reason-5\">Step 3. Select a dispute reason\u003C/h2>\u003Cp>Choose the reason that best describes the issue.\u003C/p>\u003Cp>Available reasons may include:\u003C/p>\u003Cul>\u003Cli>\u003Cstrong>Caller hung up immediately\u003C/strong>\u003C/li>\u003Cli>\u003Cstrong>Call was not connected\u003C/strong>\u003C/li>\u003Cli>\u003Cstrong>Invalid Caller (Bot/Spam)\u003C/strong>\u003C/li>\u003Cli>\u003Cstrong>Duplicate call\u003C/strong>\u003C/li>\u003Cli>\u003Cstrong>Did not meet qualification criteria\u003C/strong>\u003C/li>\u003Cli>\u003Cstrong>Technical issues\u003C/strong>\u003C/li>\u003Cli>\u003Cstrong>Other\u003C/strong>\u003C/li>\u003C/ul>\u003Cp>The dispute reason is required. You cannot submit a dispute without selecting a reason.\u003C/p>\u003Cp>Choose the most accurate reason so the Manager can understand the issue faster.\u003C/p>\u003Ch2 id=\"step-4-add-additional-information-6\">Step 4. Add additional information\u003C/h2>\u003Cp>You can use the \u003Cstrong>Additional Information\u003C/strong> field to explain the issue in more detail.\u003C/p>\u003Cp>This field is optional, but adding a short explanation can help the Manager review the dispute faster.\u003C/p>\u003Cp>For example:\u003C/p>\u003Cp>\u003Cblockquote>\u003C/p>\u003Cp> The caller ended the call immediately and did not request the service.\u003C/p>\u003Cp>\u003C/blockquote>\u003C/p>\u003Cp>Or:\u003C/p>\u003Cp>\u003Cblockquote>\u003C/p>\u003Cp> The same caller already contacted us earlier, so this looks like a duplicate call.\u003C/p>\u003Cp>\u003C/blockquote>\u003C/p>\u003Cp>Or:\u003C/p>\u003Cp>\u003Cblockquote>\u003C/p>\u003Cp> The caller did not meet the campaign qualification criteria.\u003C/p>\u003Cp>\u003C/blockquote>\u003C/p>\u003Cp>Try to keep the comment clear and specific.\u003C/p>\u003Ch2 id=\"step-5-upload-supporting-evidence-7\">Step 5. Upload supporting evidence\u003C/h2>\u003Cp>You can attach files that help support your dispute.\u003C/p>\u003Cp>For example:\u003C/p>\u003Cul>\u003Cli>screenshots;\u003C/li>\u003Cli>documents;\u003C/li>\u003Cli>call recordings;\u003C/li>\u003Cli>other relevant files.\u003C/li>\u003C/ul>\u003Cp>Supporting evidence is optional, but it can make the review process easier and faster.\u003C/p>\u003Ch2 id=\"step-6-send-the-dispute-8\">Step 6. Send the dispute\u003C/h2>\u003Cp>After filling in the form, click:\u003C/p>\u003Cp>\u003Cstrong>Send\u003C/strong>\u003C/p>\u003Cp>Once the dispute is submitted, it receives the status:\u003C/p>\u003Cp>\u003Cstrong>Pending\u003C/strong>\u003C/p>\u003Cp>This means the dispute has been sent to the Platform Manager and is waiting for review.\u003C/p>\u003Ch2 id=\"what-happens-after-you-send-a-dispute-9\">What happens after you send a dispute\u003C/h2>\u003Cp>After the dispute is sent:\u003C/p>\u003Cul>\u003Cli>the dispute appears on the \u003Cstrong>Disputes\u003C/strong> page;\u003C/li>\u003Cli>the status is set to \u003Cstrong>Pending\u003C/strong>;\u003C/li>\u003Cli>the same call cannot be disputed again while the dispute is active;\u003C/li>\u003Cli>the Manager receives a notification;\u003C/li>\u003Cli>you can track the review result from the \u003Cstrong>Disputes\u003C/strong> page.\u003C/li>\u003C/ul>\u003Cp>If the dispute is reviewed, you will receive an in-app notification.\u003C/p>\u003Ch2 id=\"how-to-track-your-disputes-10\">How to track your disputes\u003C/h2>\u003Cp>Open the \u003Cstrong>Disputes\u003C/strong> page from the left-side navigation menu.\u003C/p>\u003Cp>Here you can view all disputes you submitted.\u003C/p>\u003Cp>You can use this page to:\u003C/p>\u003Cul>\u003Cli>check dispute statuses;\u003C/li>\u003Cli>search for a specific dispute;\u003C/li>\u003Cli>filter disputes;\u003C/li>\u003Cli>open dispute details;\u003C/li>\u003Cli>view the Manager’s decision.\u003C/li>\u003C/ul>\u003Ch2 id=\"pending-disputes-counter-11\">Pending disputes counter\u003C/h2>\u003Cp>The \u003Cstrong>Disputes\u003C/strong> menu item may show a counter.\u003C/p>\u003Cp>This counter shows how many of your disputes are still in the \u003Cstrong>Pending\u003C/strong> status.\u003C/p>\u003Cp>When a dispute is reviewed and its status changes to \u003Cstrong>Accepted\u003C/strong>, \u003Cstrong>Accepted Partial\u003C/strong>, or \u003Cstrong>Rejected\u003C/strong>, it is removed from the pending counter.\u003C/p>\u003Cp>If there are no pending disputes, the counter is hidden.\u003C/p>\u003Ch2 id=\"disputes-table-12\">Disputes table\u003C/h2>\u003Cp>The Disputes table shows your submitted disputes.\u003C/p>\u003Cp>Pending disputes are usually displayed at the top, so you can quickly see which disputes are still waiting for review.\u003C/p>\u003Cp>The table may include:\u003C/p>\u003Ctable>\u003Cthead>\u003Ctr>\u003Cth>Column\u003C/th>\u003Cth>Description\u003C/th>\u003C/tr>\u003C/thead>\u003Ctbody>\u003Ctr>\u003Ctd>\u003Cstrong>Status\u003C/strong>\u003C/td>\u003Ctd>Current dispute status\u003C/td>\u003C/tr>\u003Ctr>\u003Ctd>\u003Cstrong>Call Date\u003C/strong>\u003C/td>\u003Ctd>Date and time of the call\u003C/td>\u003C/tr>\u003Ctr>\u003Ctd>\u003Cstrong>Caller ID\u003C/strong>\u003C/td>\u003Ctd>Phone number of the caller\u003C/td>\u003C/tr>\u003Ctr>\u003Ctd>\u003Cstrong>Destination\u003C/strong>\u003C/td>\u003Ctd>Call destination\u003C/td>\u003C/tr>\u003Ctr>\u003Ctd>\u003Cstrong>Payout\u003C/strong>\u003C/td>\u003Ctd>Call payout\u003C/td>\u003C/tr>\u003Ctr>\u003Ctd>\u003Cstrong>Reason\u003C/strong>\u003C/td>\u003Ctd>Selected dispute reason\u003C/td>\u003C/tr>\u003Ctr>\u003Ctd>\u003Cstrong>Recording\u003C/strong>\u003C/td>\u003Ctd>Indicates if a call recording is available\u003C/td>\u003C/tr>\u003Ctr>\u003Ctd>\u003Cstrong>Action\u003C/strong>\u003C/td>\u003Ctd>Opens dispute details\u003C/td>\u003C/tr>\u003C/tbody>\u003C/table>\u003Cp>You can also use search, filters, sorting, refresh, and table settings to manage the list.\u003C/p>\u003Ch2 id=\"how-to-view-dispute-details-13\">How to view dispute details\u003C/h2>\u003Cp>To open a dispute, click \u003Cstrong>Show Details\u003C/strong> in the \u003Cstrong>Action\u003C/strong> column.\u003C/p>\u003Cp>The details panel shows two main sections:\u003C/p>\u003Ch3 id=\"about-call-14\">About Call\u003C/h3>\u003Cp>This section shows call information, such as:\u003C/p>\u003Cul>\u003Cli>call date;\u003C/li>\u003Cli>Caller ID;\u003C/li>\u003Cli>destination;\u003C/li>\u003Cli>payout;\u003C/li>\u003Cli>duration;\u003C/li>\u003Cli>status;\u003C/li>\u003Cli>hang up details.\u003C/li>\u003C/ul>\u003Cp>If a recording is available, you can listen to it from this section.\u003C/p>\u003Ch3 id=\"dispute-15\">Dispute\u003C/h3>\u003Cp>This section shows the information submitted with the dispute:\u003C/p>\u003Cul>\u003Cli>dispute reason;\u003C/li>\u003Cli>additional information;\u003C/li>\u003Cli>supporting evidence;\u003C/li>\u003Cli>current status;\u003C/li>\u003Cli>Manager’s decision, once available.\u003C/li>\u003C/ul>\u003Ch2 id=\"what-manager-decisions-mean-16\">What Manager decisions mean\u003C/h2>\u003Ch3 id=\"accepted-17\">Accepted​\u003C/h3>\u003Cp>The Manager approved the dispute.\u003C/p>\u003Cp>The call was confirmed as invalid or not payable according to the review.\u003C/p>\u003Ch3 id=\"accepted-partial-18\">Accepted Partial​\u003C/h3>\u003Cp>The Manager partially approved the dispute.\u003C/p>\u003Cp>Only part of the amount was adjusted.\u003C/p>\u003Ch3 id=\"rejected-19\">Rejected​\u003C/h3>\u003Cp>The Manager declined the dispute.\u003C/p>\u003Cp>The call was reviewed and considered valid.\u003C/p>\u003Cp>If your dispute was rejected, you may be able to submit another dispute for the same call only if the Dispute Window is still active.\u003C/p>","If you believe that a call is invalid or does not meet campaign requirements, you can create a dispute from Call Log. 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Creating an Outgoing Webhook Click “Create”: A popup will appear...",{"name":171,"link":13,"description":13,"images":13},"Egor Mironov",{"url":95,"width":96,"height":96,"alt":97,"type":98},1778162042807]