OPERATE A MORE EFFECTIVE AND LUCRATIVE
Use the analytical data to improve the performance of a
To distribute the workload among the agents fairly
and reduce the amount of time callers may wait on hold, set several destinations for
Enter International Markets
Dialics offers virtual numbers in 50 countries.
Make sure you are familiar with national regulations on call tracking and grow your
Acquire Real-Time Analytics
Receive instant analytical data with every inbound
call. It will show information about the duration of the call and the location of
INVESTIGATE THE POSSIBILITIES OF
Interractive Voice Response
A well-designed IVR system solves most of the issues connected with the performance
of the call center.
First, an IVR assists in directing callers to the required departments, ensuring a
shorter waiting time.
Second, it allows agents to automate routine processes and get ready for calls.
Third, providing callers with an option to choose the language opens up
opportunities for international expansion.
A well-designed IVR menu adds to the general positive user experience, which is
crucial in building customer loyalty.
Call whisper is a brief informational message that the caller is not aware of but
that is heard by the agent.
It usually contains information about the location of the caller and the ad that
generated the call.
When a call center deals with several advertisements, knowing which of the ads drew
a caller's attention and what sort of service they were seeking is extremely
helpful to the operators. Whisper calls promote call center productivity and
increase lead conversion.
Dynamic Number Insertion (DNI)
DNI is the process of including a short code into the settings of online
advertisements. As a result, when a person makes a call, the
system labels it with a unique number, and the analytical data shows the whole
browsing history of this particular lead.
The DNI system allows call centers to assign operators to calls from specific
locations or countries.
It is also possible to select operators dealing with particular campaigns,
allocating the workload among the staff thereby.
Why is it important to track calls in call centers?
Tracking calls optimizes the processes of the call center. Routing calls and setting several destinations for the inbound calls allow agents to be prepared for any special requirement and not to miss a single call. As a consequence, call centers become much more productive while spending less money.
How can I maximize team productivity?
IVR assigns the calls to the appropriate agents, automating routine processes. Whisper messages provide agents with helpful information about the callers. Analytical data reflects the peak hours, allowing relevant resource allocation and better customer service.
How quickly can I get set up?
The software does not imply downloading. Users register an account online and immediately start exploiting the functionality. The setup is fast and intuitive. The software is integrated with corporate systems of any complexity, adding additional features and possibilities for growth and improvement.
Is Dialics secure?
Depending on the industry, call centers occasionally handle sensitive information. The success factor is the clients’ trust. The data is safeguarded and stored securely in the account of Dialics. The Dialics platform is TRUSTe and Privacy Shield certified. SAML and two-factor authentication are both supported by Dialics.
Boost Your ROI with DIALICS
Try Dialics free trial version for 14 days. No payments required.