IVR Menu

Provide your callers with a choice of relevant options for fast and efficient interactions

What is the IVR menu?

The IVR menu in the Dialics call tracking platform is performed with the interactive voice response system. Callers are offered a choice of options that they select with the help of keys on their phones. Options indicate the departments of the company or services provided. Before naming the options for the callers, a greeting message can be played. The IVR solution is a great tool for automating routine requests from callers and shortening the on-hold time before the call is connected to a destination.

How does the IVR menu work?

Bind the options to a single or group of destinations and optimize the settings to increase conversion levels

Menu Routing

Users select the call routing option that best fits their company objectives after creating campaigns and buying tracking numbers. The callers have more autonomy when the menu routing option is used. They have no trouble getting to the necessary department.

Greeting Message

Provide your callers with a short message before offering them the options to choose from. It may be a current update or a call recording notification. Greeting messages show you care about your customers and are ready to assist them.

Conversion Settings

Track payouts and earnings by fine-tuning conversion settings. The call log's transparent analytical data enables accurate budget allocation and increased ROI.

What are the benefits of the IVR menu?

Automated customer care

Allow your customers to save time by addressing the exact expert or department they need. Shorten the waiting time during peak hours. Let agents get better prepared for each inbound call.

Personalized customer experience

Setting up the IVR menu allows businesses to record greetings and demonstrate a tailor-made approach to interactions with customers. Create a personalized IVR tree with customizable greetings, multilingual options, and on-hold music. Make each customer feel special.

Enhanced performance

Interactive voice response in combination with excellent agents’ competence leads to customer satisfaction and results in increased conversions and sales. It is a win-win situation for all parties.