Pay Per CallIndustries
Pay Per Call in the Auto Insurance Industry

9 min read

April 9, 2024

Auto insurance Pay Per Call is used by companies to find high-quality leads and convert them. This marketing model is productive, as clients search for insurance services online and prefer to call the firm they found.

In the article “How to Start a Pay Per Call Business,” we discussed the benefits of the pay per call model, the most popular affiliate networks, and the general steps of setting up a pay per call campaign. Now, let’s be more specific and go with pay per call in the auto insurance domain.

The profit of any auto insurance business depends on two conditions: as few insurance cases as possible and a wide client network. While the first factor is hard to optimize, the second may be ensured by a proper offline and online advertising plan as well as a sophisticated software solution. Pay per call software can help business owners properly set up and monitor their advertising campaigns and generate a steady flow of high-quality insurance leads ready for conversion.

Why Pay Per Call for Auto Insurance?

Every vehicle owner must have auto insurance. It is required to feel safe in any situation on the road. Besides, driving a car without insurance is illegal in some countries. This fact means two things for insurance firms. On the one hand, they will always find their customers. On the other hand, there is fierce competition, and they must work hard on their marketing strategy in order to earn a good living and stay afloat.

Technological advancement pushes businesses to run their marketing campaigns online. Ads should contain the right keywords to appeal to the pay per call insurance leads. Specialized call tracking software is used to better understand the target market and know how to offer them your service.

“Hey there! I’m interested in the conditions of the car insurance plan I saw on your website.”

Such calls provide valuable information for the dealers. They help to understand the keywords the callers use and the questions they ask. This data allows for information about what words and ad variations are driving high-quality calls and converting them into sales for the clients.>

The model of pay per call business is similar for any business domain. Insurance firms may either set up ad campaigns themselves or deal with affiliate networks, publishers, and advertisers.

IVR Design

What are the benefits of PPC for the auto insurance business?

High conversion rates: People who initiate a call themselves are more likely to become customers than those who are addressed by cold phone calls.

Clear ad budget: Analytics will reveal how much you pay per client and every lead.

Customizable settings: You are free to set the delivery time of the calls to your team, depending on the working hours and days of the week.

Scalability: With a successful marketing strategy and international phone numbers, you can grow your business and set long-term goals for yourself.

Know Your Target Market

Digital marketing requires careful research of the potential customers before developing an advertising strategy. That is because selling to a young businessman and a retired senior needs a different approach.

IVR Design

Call tracking software enables businesses to investigate the market and quickly identify the most profitable traffic channels. Customer surveys with genuine clients following successful conversions, on the other hand, are far more insightful. Advertisers can obtain the following critical information:

  • preferable communication channels
  • if customers wish to be reminded about the next insurance payment
  • if customers fancy offline meetings or prefer only online interaction

Those insights allow marketers to tailor the communication strategy to the preferences of their clients. It will guarantee a high level of customer satisfaction and retention. Besides, a thorough examination of existing customers helps in targeting lookalike audiences. Auto insurance is a mass market product; therefore, segmenting the audience is a must.>

Setting up a Pay Per Call Campaign

  1. Choose the right network.

    If you are an affiliate and want to start launching PPC auto insurance campaigns, the first step would be to choose an affiliate network.
    • Fast verification
    • Weekly payments
    • Regular updates on the offers
    • 10 years of experience
    • Advanced technology
    • Only US coverage
    • 200 PPC offers
    • Detailed tracking system
    • International coverage
    • Mobile optimization
    • Weekly payments
  2. Select a tracking system.

    Advertisements can be placed anywhere. It is possible to impress people with catchy banners, persuasive newsletters, colorful leaflets, or creative street signs. However, all those methods cost money. In order not to blow away all the promotional budget in one day, marketers should identify the most productive traffic channels. Here is where useful call tracking solutions come in handy.

    Top pay per call solutions in 2023

    There are numerous lists of popular call tracking software on the web. They differ in terms of functionality, call types that can be tracked (inbound and outbound), and price. A popular review platform, G2, offers more than 100 solutions. You can filter the results of the search depending on the price you can afford, the rating, or the available language. Among the most highly reviewed solutions are:

    • Hubspot
    • CallRail
    • Invoca
    • CloudTalk

    Dialics provides auto insurance companies with tracking numbers in over fifty countries. The tool does not require downloading; you just open it in any browser. The interface is intuitive, but the technical support is ready to assist with any issues in case anything goes wrong. A free trial period allows you to thoroughly explore the functionality and immediately start handling calls. Real-time analytics show relevant information about the ad campaigns:

    • the duration of the inbound calls
    • the locations of the callers
    • audio recordings of the calls
    • campaigns that managed to attract more auto insurance leads
    • marketing data similar to that provided by any popular ad tool like Google or Facebook

  3. Create effective call scripts.

    As the business develops, agents and contact centers receive calls from different types of leads. Hot, warm, and cold leads need different approaches, and so agents should have different scripts to deal with them and handle their queries. Friendly tone, excellent competence, and speed are the keys to successful phone communication that is likely to lead to conversions.

  4. Optimize for success.

    Keep an eye on your inbound live lead calls for auto insurance. Use various metrics to check the progress. Update the ads with the most relevant keywords. Listen to phone conversations with the leads to gain and implement valuable insights regarding the product, service, or any other aspect of the auto insurance business.

Setting up a Pay Per Call Campaign

According to the recent buyer experience report by Invoca, 67% of PPC auto insurance leads called companies in 2022. As a result, successful conversions are possible if callers are satisfied with phone assistance.

  1. Precise targeting: Optimize your auto insurance campaigns so they attract a rather narrow yet high-value clients. Target insured or uninsured clients, drivers with good credit, and change your bid per category, making your ad more competitive in key target areas. Use the routing possibilities of a call tracking platform so that service calls are not included in the lead generation report.
  2. Setting the business hours: Pay per call optimization enables business hours to be flexible. Pacing calls enables advertisers to set daily or hourly spending limits or billable call limits. Therefore, you get a predictable call volume that leads to better call management and more satisfied clients.
  3. Analyzing the results: Call recordings, conversational intelligence tools, and analytical data can all be used to continuously improve ads and earn more commissions. Nothing will provide you with more data than live lead calls for auto insurance. Pay per call, like any other type of business, requires permanent improvements and drives you back into competition if you stagnate.
  4. Google Ads: People prefer to ask Google for every request they may have. Insurance is one of those requests. Google Ads is a handy tool for analyzing the behavior of potential customers, fishing out the keywords they type, and examining their browsing routes. That data contains valuable insights for the marketers and allows them to save a significant part of the promotion budget.
  5. Marketing online and offline: Utilize a call tracking software that allows you to combine your online and offline performance data. Concentrating all the efforts on digital marketing will result in leaving a significant part of the target market behind. Conversely, monitoring all types of campaigns generates more auto insurance leads.


Pay per call marketing model has proven to be a reliable method for businesses with regular interactions with clients. The auto insurance business is a highly competitive domain. However, setting accurate ad campaigns and delivering competent assistance on the phone will definitely pay off. Call tracking software like Dialics offers useful functionality for monitoring marketing efforts as well as improving customer satisfaction.

If you are interested in the potential of Dialics PPC for your insurance agency, do not hesitate to contact us and request a demo. Our technical specialists would be happy to help you out and demonstrate the functionality of Dialics.

Table of contents

Ready to improve your marketing ROI?

Fast registration. User-friendly interface. Robust integrations.

Share this post

Comments (4)

HelloApril 5, 2022
I offer health insurance services for the customers. How can I use pay per call to find more leads?
...April 8, 2022
Thank you for the information! Where can I find the info on purchase conditions?