Peak Call Analysis

Know when you get the most of your inbound calls to guarantee the best customer service

What is peak call analysis?

Peak call analysis refers to the process of identifying and analyzing the periods of highest call volume within a specific timeframe. This analysis is particularly relevant for businesses and call centers that experience fluctuations in call volume throughout the day or month. The Dialics call tracking reporting page displays the number of inbound calls for a given hour, day, and month. Filters allow for analyzing converted, connected, and missed calls.

Why is peak call analysis important?

Call Pattern Identification

Peak call analysis helps businesses identify the periods of time when call volume is at its highest. Once peak periods are determined, businesses can analyze call patterns during these times. This includes understanding the reasons for the increased call volume, such as marketing campaigns, seasonal trends, or specific events. It allows for detailed planning of the future marketing strategy.

Resource Allocation

Awareness of peak periods leads to smart resource allocation. Businesses know when they have to activate their full capacities to handle high call volumes. This could involve scheduling more staff or implementing call routing strategies to ensure that customers receive prompt assistance. Peak seasons indicate the time when ads can generate the most leads.

Careful Planning

Peak-call analysis can also inform future forecasting and planning efforts. By understanding historical call patterns, businesses can anticipate peak periods and proactively adjust their resources and strategies to meet customer demand.

FAQ

Here are some answers to commonly asked questions about Dialics call tracking platform. Anything else you wish to know? Please do not hesitate to contact us

Where can I find the data about peak call patterns?

How many tracking numbers should I have to get the analytics?

What are the other call tracking parameters I should be aware of?

More Features

Ad Tracking

Attribute calls to various types of ads to learn which of them attract more clients and engage more inbound phone calls.

Keyword Tracking

Test different keywords in your ads. See which combinations of keywords attract more leads by getting into their requests.

Traffic Source Analysis

Learn which traffic sources work best for you. Should you seek out your customers on social networks, YouTube, or by showing them banners and sending mail?

Caller Information

Compile your potential customer’s profile with their location, keywords they are looking for, and the seasonal intensity of their requests.