Call Forwarding

Transfer calls to available destinations to handle each inbound call and provide excellent customer service

What is call forwarding?

Call forwarding service involves the possibility of redirecting inbound calls to available destinations. It allows for relevant allocation of calls during busy hours. With Dialics, it is possible to offer a caller an interactive voice response menu. It allows for avoiding long on-hold periods and leads to improved customer satisfaction. Call forwarding boosts conversions while reducing the amount of missed calls.

How does call forwarding software work?

Make all your inbound calls convert. Choose the right routing option for distributing calls

Standard Call Forwarding

This is a classic round-robin call routing scheme, ensuring that all agents receive approximately an equal number of calls. The distribution of calls among all added destinations and groups of destinations is controlled by the Priority and Weight parameters.

Menu Call Forwarding

An interactive voice response system is applied to this routing option. The caller hears the available choices from the IVR menu and presses an appropriate key on their phone. As a result, the call is forwarded to the relevant department, saving the agents time on the initial questions.

Why is call forwarding important in call tracking?

Best customer experience

Your customers will be pleased with excellent phone service without being placed on hold for too long. The IVR system ensures smooth call transfers in no time.

High conversion rates

Satisfied customers are more likely to place an order. Competent assistance on the phone leads to building customers’ trust and loyalty. Without a single lead missed, conversion rates are steadily rising.

Increased profit

With automated processes and a great customer experience, you provide your business with high conversion rates and excellent performance indicators. Thus, your earnings increase, and you are ready to scale.

Functionality tailored to your industry

Affiliates

Get more leads and spend less on ads. Use Dialics for better results. Collaborate with buyers and vendors and extend the community.

Call Centers

Increase conversions with excellent customer service. Do not miss a single lead, ensure data security, and customize the workload.

Marketing Agencies

Select a pro tool to analyze marketing campaign effectiveness. Boost your reputation and grow satisfied customers.

FAQ

If you have any questions about Dialics call forwarding system, you can find the information here. Can’t find an answer? Please contact us

Can I change the workload of the agents in standard call forwarding?

How to choose the best call forwarding strategy for business?

Do you have any additional call forwarding options to increase customer satisfaction?

What numbers can I forward calls to?

More Features

VoIP Shield

Enable the VoIP shield to keep your analytical data clean and save on quality calls.

Сall Recording

Listen to your clients to know their expectations better and to improve phone customer service.

Voicemail & SMS

Allow your callers to receive the information even outside of business hours or in the case of busy destinations.

Call Queues

Do not lose a single lead. Arrange calls in a waiting queue if the lines are busy or unavailable.

Spam Filters

Make your analytics transparent and clear. Filter anonymous calls or repeated callers from the system.

Whisper Message

Improve customer service by letting the destinations know the phone call source and keywords. Allow your agents to receive instant help from managers.

Call Greetings

Provide excellent phone customer service. Conversions will increase with every happy customer.

ROI Measurement

Examine the performance of your advertising campaigns and switch off those that do not generate enough leads or whose price per lead is too high.

Dynamic Number Insertion

Use dynamic numbers to get deeper analytics about your ads. Examine the most relevant keywords and the most productive traffic sources.