Call Tracking

Call Greetings

Show your customers you care about them from the first seconds of the call connection

What is a call greeting?

What is a call greeting?

A call greeting is a short piece of information a caller hears when the call is connected and before the agent starts the conversation. The greeting message usually contains a notification about further call recording or a short business introduction. It may also include information about current bonuses or special offers.

How can I set up greeting messages?

Set up the greeting message either while customizing the menu call forwarding option or as an additional feature for your campaign. If you do it in both cases, your callers will hear two messages

Menu Call Forwarding
This is a way of transferring calls with the help of an interactive voice response system. If you set up a greeting message, the caller will hear some information before proceeding to a number of possible options. It might be a notification about the call recording or another relevant update.
Additional Campaign Settings
When you customize your campaign, you can enable the greeting message for the callers. Notify them about the call recording or inform them about current special offers or discounts.

What are the benefits of call greeting messages?

Customer experience
Create a welcoming atmosphere for your callers from the first seconds of the call. Provide them with useful information to make the interaction successful. Show them your care and attention.
Brand image
Relevant greeting messages create the required professional vibe for the phone conversation. Thus, you invest greatly in your brand image and work for customer loyalty.

Functionality tailored to your industry

Call Centers
Increase conversions with excellent customer service. Do not miss a single lead, ensure data security, and customize the workload.
Marketing Agencies
Select a pro tool to analyze marketing campaign effectiveness. Boost your reputation and grow satisfied customers.
Integrate our software seamlessly into your corporate marketing system. Adjust swiftly with no losses.


Please find the information here for any queries. Would you like to discuss something else? Do not hesitate to contact us

What makes a right business greeting message?
What should I include in a greeting message?
Do my callers need to know that the call is being recorded?

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Get started with Dialics Call Greetings to increase your call performance

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