Call Tracking

Call Forwarding

Transfer calls to available destinations to handle each inbound call and provide excellent customer service

What is call forwarding?

What is call forwarding?

Call forwarding service involves the possibility of redirecting inbound calls to available destinations. It allows for relevant allocation of calls during busy hours. With Dialics, it is possible to offer a caller an interactive voice response menu. It allows for avoiding long on-hold periods and leads to improved customer satisfaction. Call forwarding boosts conversions while reducing the amount of missed calls.

How does call forwarding software work?

Make all your inbound calls convert. Choose the right routing option for distributing calls

Standard Call Forwarding
This is a classic round-robin call routing scheme, ensuring that all agents receive approximately an equal number of calls. The distribution of calls among all added destinations and groups of destinations is controlled by the Priority and Weight parameters.
Menu Call Forwarding
An interactive voice response system is applied to this routing option. The caller hears the available choices from the IVR menu and presses an appropriate key on their phone. As a result, the call is forwarded to the relevant department, saving the agents time on the initial questions.

Why is call forwarding important in call tracking?

Best customer experience
Your customers will be pleased with excellent phone service without being placed on hold for too long. The IVR system ensures smooth call transfers in no time.
High conversion rates
Satisfied customers are more likely to place an order. Competent assistance on the phone leads to building customers’ trust and loyalty. Without a single lead missed, conversion rates are steadily rising.
Increased profit
With automated processes and a great customer experience, you provide your business with high conversion rates and excellent performance indicators. Thus, your earnings increase, and you are ready to scale.

Functionality tailored to your industry

Get more leads and spend less on ads. Use Dialics for better results. Collaborate with buyers and vendors and extend the community.
Call Centers
Increase conversions with excellent customer service. Do not miss a single lead, ensure data security, and customize the workload.
Marketing Agencies
Select a pro tool to analyze marketing campaign effectiveness. Boost your reputation and grow satisfied customers.


If you have any questions about Dialics call forwarding system, you can find the information here. Can’t find an answer? Please contact us

Can I change the workload of the agents in standard call forwarding?
How to choose the best call forwarding strategy for business?
Do you have any additional call forwarding options to increase customer satisfaction?
What numbers can I forward calls to?

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Allow your callers to receive the information even outside of business hours or in the case of busy destinations.
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ROI Measurement
Examine the performance of your advertising campaigns and switch off those that do not generate enough leads or whose price per lead is too high.
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Call Forwarding
Direct calls to available agents or automated responces. Provide convenient working hours for the team and excellent customer service.
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Dynamic Number Insertion
Use dynamic numbers to get deeper analytics about your ads. Examine the most relevant keywords and the most productive traffic sources.
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Get started with Dialics Call Forwarding to track and manage your inbound calls

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