Call Tracking

Call Queues

Notify your callers about the busy line to demonstrate your concern for them

What is call queueing?

What is call queueing?

Call queueing is an important feature in a call tracking system like Dialics. It puts all inbound calls on a virtual line if the destination is busy or unavailable. The calls are handled as soon as agents are ready to receive them. While in a queue, callers can be notified about the time of the on-hold period, further conversation recording, or special offers in preset audio files.

How can I set up call queue software?

Customize the audio files your callers listen to while on-hold

Call Queue
Enable the call queue for your customers. Specify the maximum wait time in minutes.
Queue Audio
Users can customize the audio file that will be played for the callers. It may be either a file from the computer or a link from the Internet.

What are the benefits of call queues?

Improved customer experience
Call queues help manage inbound calls efficiently, ensuring that customers are not left waiting indefinitely or experiencing long hold times. This improves customer satisfaction by providing a more responsive and attentive service experience.
Better call management
Call queues provide businesses with real-time visibility into call volumes, wait times, and agent availability, allowing them to monitor and manage call traffic effectively. This visibility enables businesses to make informed decisions about resource allocation and workflow optimization.
Increased agent productivity
By organizing calls into queues and providing agents with relevant information about queued callers, call queues help agents prioritize their tasks and handle calls more efficiently. This leads to increased agent productivity and higher levels of customer service.

Functionality tailored to your industry

Enterprises
Integrate our software seamlessly into your corporate marketing system. Adjust swiftly with no losses.
Call Centers
Increase conversions with excellent customer service. Do not miss a single lead, ensure data security, and customize the workload.
Affiliates
Get more leads and spend less on ads. Use Dialics for better results. Collaborate with buyers and vendors and extend the community.

FAQ

Kindly find the answers to the most frequent questions here. Are there any doubts left? Please contact us

When do I need to set up the call queue management system?
How long can there be an on-hold pause?
Is it possible to set the call queue only for selected destinations?

More Features

VoIP Shield
Enable the VoIP shield to keep your analytical data clean and save on quality calls.
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Сall Recording
Listen to your clients to know their expectations better and to improve phone customer service.
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Voicemail & SMS
Allow your callers to receive the information even outside of business hours or in the case of busy destinations.
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Call Queues
Do not lose a single lead. Arrange calls in a waiting queue if the lines are busy or unavailable.
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Spam Filters
Make your analytics transparent and clear. Filter anonymous calls or repeated callers from the system.
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Whisper Message
Improve customer service by letting the destinations know the phone call source and keywords. Allow your agents to receive instant help from managers.
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Call Greetings
Provide excellent phone customer service. Conversions will increase with every happy customer.
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ROI Measurement
Examine the performance of your advertising campaigns and switch off those that do not generate enough leads or whose price per lead is too high.
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Call Forwarding
Direct calls to available agents or automated responces. Provide convenient working hours for the team and excellent customer service.
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Dynamic Number Insertion
Use dynamic numbers to get deeper analytics about your ads. Examine the most relevant keywords and the most productive traffic sources.
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Get started with Dialics Call Queueing to manage your inbound calls efficiently

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