Disclaimer: This is a compilation of some practical life hacks for improving the call center experience for all participants. Trying to reach an expert at a call center is a nerve-racking experience. When the line is busy and callers have to wait on hold, they...

Disclaimer: Senior living marketing involves a combination of advertising methods to ensure a steady flow of leads and high conversion rates in a challenging business domain for mature adults. Someone famous once said that society is treated by its attitude towards the young and the...